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Patient Services Assistant

2 weeks ago

Blandford Forum, United Kingdom The Blandford Group Practice Full time

**About us**

At the Blandford Group Practice we are passionate about making a difference to our patients health and well being. We pride ourselves on being a friendly and welcoming team. We deliver NHS services from three surgeries across Blandford and employ a variety of non-clinical staff and health professionals such as GP's, Nurses, Physios and Paramedics. We offer excellent holidays and access to the NHS pension scheme for all staff.

Looking for a job in the NHS where you can make a difference to people’s lives?

We have a vacancy for a Patient Services Assistant to join our friendly and supportive team. We are based in the beautiful market town of Blandford Forum, a short drive from Wimborne, Poole, Dorchester and Bournemouth.

**Main duties of the job**

To take telephone and online requests from patients and accurately record all essential information on the clinical system

To answer/make telephone calls in a professional manner, ensuring important/appropriate information is documented and redirected accordingly and to accurately take messages

To provide accurate and up to date information to answer the enquiries of patients and visitors, where necessary seeking the advice of others, and responding to and/or redirecting all patient and visitor requests accordingly

To accurately maintain and update appointment systems, booking in patients and visitors

To ensure Reception, waiting areas, notice boards and clinical rooms are maintained in a clean and tidy state

Register new patients and process patient data on the computer and in medical records.

Receive, assist and signpost patients to the appropriate service or healthcare professional.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

**Person Specification**

You will have:
A good understanding of Customer service principles and practices being customer service orientated

Good IT Skills - MS Word, Outlook, Excel and other relevant software packages

Excellent listening, communication and interpersonal skills

The ability to follow policies, practices and protocols

If you’re keen to make difference to the lives of others and want to join a dedicated and friendly NHS team that offers NHS terms and conditions and pension scheme, we’d love to hear from you

**Job Types**: Part-time, Full-time, Permanent

**Salary**: £10.37 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

COVID-19 considerations:
This role is classed as a 'patient facing role' which could mean that Government Policy might require that the post holder is fully vaccinated with regard to COVID-19

Reference ID: Patient Services Assistant