Patient Services Assistant

6 days ago

Blandford Forum DT BH, United Kingdom The Blandford Group Practice Full time £25,000 - £40,000 per year

About us

Looking for a job in the NHS where you can make a difference to people's lives?

We have a vacancy for a Patient Services Assistant to join our friendly and supportive team. We are based in the beautiful market town of Blandford Forum, a short drive from Wimborne, Poole, Dorchester and Bournemouth.

As a Patient Services Assistant you would be expected to deal with inquiries from patients via telephone, email and Anima. If you don't have a health background don't worry, we will provide a tailored training program. The role is based across our three sites, so you must be able to drive and have access to a car.

At The Blandford Group Practice, we continually strive to create a workplace culture that parallels our core values focusing on ethical attitude, open communication, and strategic & continuous self-development. We are an inclusive and diverse workplace that empowers our team to work collaboratively to complete their best work for the benefit of the local community.

Interviews will be held 2nd January 2026.

What can we offer?

  • 5 weeks pro rated annual leave plus Bank Holidays
  • Enrolment into the NHS Pension
  • Enhanced sick leave once passed probation
  • Eyecare Vouchers
  • Free parking at all sites
  • Annual pay review

We are recruiting for a 21 hour contract which will consist of:

Monday: 8am - 1pm

Tuesday: 8am - 7pm

Thursday: 1pm - 2pm

Please note, we are unable to offer sponsorship for this role and proof of Right to Work will be required upon successful appointment. Previous applicants need not apply.

Main duties of the job

  • To take telephone and online requests from patients and accurately record all essential information on the clinical system
  • To answer/make telephone calls in a professional manner, ensuring important/appropriate information is documented and redirected accordingly and to accurately take messages
  • To provide accurate and up to date information to answer the enquiries of patients and visitors, where necessary seeking the advice of others, and responding to and/or redirecting all patient and visitor requests accordingly
  • To accurately maintain and update appointment systems, booking in patients and visitors
  • To ensure Reception, waiting areas, notice boards and clinical rooms are maintained in a clean and tidy state
  • Register new patients and process patient data on the computer and in medical records.
  • Receive, assist and signpost patients to the appropriate service or healthcare professional.
  • Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Person Specification

  • A good understanding of Customer service principles and practices being customer service orientated
  • Good IT Skills - MS Word, Outlook, Excel and other relevant software packages
  • Excellent listening, communication and interpersonal skills
  • The ability to follow policies, practices and protocols
  • A driving license and access to a car as the role is based across three sites

If you're keen to make difference to the lives of others and want to join a dedicated and friendly NHS team that offers NHS terms and conditions and pension scheme, we'd love to hear from you

Job Types: Part-time, Permanent

Pay: From £12.21 per hour

Benefits:

  • Company pension
  • Discounted or free food
  • Free flu jabs
  • Free parking
  • On-site parking
  • Sick pay

Licence/Certification:

  • Driving Licence (required)

Work Location: In person

  • Patient Services Assistant

    2 weeks ago

    Blandford Forum, United Kingdom The Blandford Group Practice Full time

    **About us** At the Blandford Group Practice we are passionate about making a difference to our patients health and well being. We pride ourselves on being a friendly and welcoming team. We deliver NHS services from three surgeries across Blandford and employ a variety of non-clinical staff and health professionals such as GP's, Nurses, Physios and...

  • Patient Services Assistant

    7 days ago

    Blandford Forum, United Kingdom The Blandford Group Practice Full time

    **About us** At the Blandford Group Practice we are passionate about making a difference to our patients health and well being. We pride ourselves on being a friendly and welcoming team. We deliver NHS services from three surgeries across Blandford and employ a variety of non-clinical staff and health professionals such as GP's, Nurses, Physios and...

  • Healthcare Assistant

    1 week ago

    Blandford Forum, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

    Are you a caring individual looking to work in an outstanding rated Trust? Tarrant Ward, based at Blandford Community Hospital are looking for either an experienced or new to care Health Care Assistant to join their team. As a Health Care Assistant, you will be working alongside a multi-disciplinary team. We have two palliative care suites where we pride...

  • Health Care Assistant

    7 days ago

    Blandford Forum, United Kingdom The Blandford Group Practice Full time

    The Blandford Group Practice are passionate about providing good quality care to our patients. We deliver NHS services from three surgeries and employ a wide variety of healthcare professionals such as GPs, Advance Nurse Practitioners, Physiotherapists, Mental Health Practitioners, Pharmacists and Paramedics. The Practice prides itself on being a friendly...

  • Speech and Language Therapy Clinical Assistant

    7 days ago

    Blandford Forum DT DD, United Kingdom NHS Full time £18,000 - £30,000 per year

    Dorset HealthCare are looking for a Speech and Language Therapy Assistant to join our supportive teamAs a Speech and Language Therapy Assistant you will be joining The Dorset Community Adult Speech and Language Therapy service that is supportive and dynamic. You will be responsible for supporting patients and the service across North Dorset and Wareham, and...

  • Customer Service Assistant

    2 weeks ago

    Blandford Forum, United Kingdom Euro Garages Full time

    **Role**: Customer Service Assistant **Location**: Blandford Forum, DT11 9EX **Hours**: Part-Time Hours Available **Hourly Rate**: £10.05 per hour **Bonus Scheme**: Quarterly Bonus Incentive! What will my role look like? As a Customer Service Assistant you will be the face and voice of our Petrol Forecourts and your main priority will be to ensure...

  • Customer Service Assistant

    18 hours ago

    Blandford Forum, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Blandford Forum, DT11 9EX **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express Transport Required We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join...

  • Tax Assistant

    5 days ago

    Blandford Forum, United Kingdom CBA Services Limited Full time

    CBA Services Limited is seeking a part-time experienced individual looking to work in a growing firm. **Day to Day**: - Managing (under supervision) an allocated portfolio of work - Preparing and submitting tax returns - Liaising with clients - Liaising with HM Revenue & Customs and other third parties **Tax Assistant requirements** - Minimum of 2...

  • Customer Services Assistant

    1 week ago

    Blandford Forum, United Kingdom ESS Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll join a team that takes a real pride in what they do, takes pride in their food...

  • Customer Services Assistant

    1 week ago

    Blandford Forum, United Kingdom ESS Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll join a team that takes a real pride in what they do, takes pride in their food...