Customer Service Co-ordinator

2 weeks ago

St Helens, United Kingdom Aimia Foods Ltd Full time

The Customer Service Department exists to give reliable and professional service to both its internal and its external customers. The company views customer service as an integral part of its sales marketing and supply chain strategy, creating competitive advantage by ensuring consistently high levels of customer satisfaction.
- Maintaining the highest levels of customer service at all times on behalf of Aimia Foods. Working to agreed targets. To identify and act upon opportunities to maximise sales of products within our portfolio.
- Liaise with third party Haulier’s ensuring adherence to Supply Chain lead times.
- Pro-actively minimise distribution costs, by consolidating deliveries wherever possible.
- To resolve customer queries satisfactorily for customers in an efficient and courteous and manner.
- Follow customer and consumer complaint procedures until an acceptable query resolution has been found within the agreed time scales.
- Assist with E-commerce enquires and delivery queries.
- Provide internal sales support and communicate relevant information to account managers.
- Deliver a high level of customer service at all times, constantly striving to overachieve customer expectations, in the areas of Consumer (End User) Care, Customer Care and E-Commerce Consumer Care.
- Build and maintain a customer database with accurate contact details and customer records.
- To minimise credits and pro-actively reduce credits wherever possible.
- To agree and facilitate the return of goods to Aimia Foods, from a customer’s premises, or the end user, within current guidelines.
- Communicate with key customers to keep them advised of production, stock levels and delivery expectations.
- Responsible to complete administration accurately and to update processes in SOP file on an on-going basis.
- Operate all procedures and perform any tasks that might be reasonably expected to fall within customer service business areas of responsibility.
- Take on ad hoc duties when requested.
- As required, rotate across all Customer Sectors.
- Drive all relevant Product/Brand Promotional Activity.

£25,500 per annum

37.5 working hours per week, between 8am-5pm

**Job Types**: Full-time, Permanent

Pay: £25,500.00 per year

**Benefits**:

- Canteen
- Casual dress
- Discounted or free food
- Free parking
- On-site parking

Work Location: In person

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