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Concierge

2 weeks ago

Edinburgh, United Kingdom Market Street Hotel Full time

**About the role**:
We are currently recruiting a full and part-time Concierge/Doorman to join the Front Office Team, offering a personalised service to our guests.

**Who we are looking for**:
You will be the face of the guest relations team, welcoming all guest to Market Street hotel ensuring guest expectations are delivered and exceeded at all times.

You’ll have impeccable personal presentation standards, be team orientated, and have excellent communication skills as you’ll be working closely with other departments in the hotel.

It is essential that your experience and background has been working within a quality 4 or 5 star hotel environment.

**Some of the main duties**:

- You will welcome all guests and give them a unique welcome
- Develop high quality relationships with guests, from the moment they arrive and throughout their stay.
- Provide receptionist duties at busy periods
- Being a true local hero, providing concierge information about Edinburgh and beyond.
- Be completely knowledgeable about the hotel and Edinburgh
- Maintain the cleanliness of the entrance and communal areas
- Carry out porter duties, delivering luggage and any guest request to bedrooms
- Flexibility is a must as you will be required to cover shifts over the weekends and night shift

If it sounds like you and you are passionate about providing outstanding customer service to guests are determined, hardworking we would like to hear from you.

**We offer**

We offer you the unique opportunity to be instrumental in the running of our beautiful hotel and make a big impact in our food and beverage operation

**Instant Benefits**:

- Meal on duty
- Uniform provided
- Working with friendly face on a daily basis
- Competitive salary and staff tips

Once you have completed your prohibition period, you are eligible for our **enhanced benefits**:

- Enjoy a guest experience of an overnight stay at Market Street hotel for you and a friend.
- 25% off of all Glendola Leisure venues
- Friend & Family Discount available
- We want to see your name in lights - an extra treat every time your names is positively mentioned on review websites
- Enjoy a complimentary Carlton Hotel Collection stay annually
- Preferential hotel rates across participating Design Hotels

**About Market Street hotel**:
Market Street hotel features 98 urban boutique style rooms and suites, each is complete with thoughtful touches, designed to leave a lasting impression on today’s intrepid traveller.

A medley of bold design and distinct comfort, each room exudes calm and tranquillity coupled with a vibrant atmosphere. Modern and experiential yet simultaneously homely, Market Street hotel offers a unique oasis away from the hustle and bustle of city life whilst keeping its finger on the pulse of Edinburgh’s beating heart.

**Salary**: £10.50-£11.00 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person

Reference ID: Concierge/Doorman