Head of Front of House

**Head Of Front of House**

**Hours**: 37.5 hours per week

**Shift pattern**: Your shifts will be on a rota basis, covering on average 2 COMs shifts a week.

You are expected to work weekends and bank holidays as part of the normal business operating hours.

**Input Title ** Shifts are as followed:
Weekday: 06:00 - 14:00, 14:00 - 22:00

Weekend/Bank Holiday: 07:30 - 14:00, 14:00 - 20:00

**Salary: £27,000 per annum**

**Benefits**: _Complementary Gym membership for yourself and a buddy, discount on Wellness _
- treatments, the Café, Swimming lessons, and Personal Training. _

**Our Vision** - _Our vision is to make every member feel complete, by offering a full range of _
- health services under one roof, at a reasonable and fair price. Whatever our members are _
- looking for, whether it is a top-of-the-range gym and wellness experience or a session with a _
- fully qualified physiotherapist, they can do so in one, trusted, place. _

**Overview**:
To ensure the Lanes team always remain motivated and focused whilst sharing Lanes Health

Clubs Vision and Purpose.

To ensure the club is operated consistently to Lanes Health Clubs Standards. Ensure each and every member receives a warm and welcoming experience from all team players on every visit.

To ensure all revenue targets are achieved and all costs controlled whilst maintaining a safe and healthy environment for members.

Be the finest ambassador of Lanes Health Clubs - personally demonstrating the Lanes

Operating Principals in line with the standards set out in “Team member Induction” and consistently role-model the highest standards of behaviour to other employees.

Maintain a positive, productive working relationship with all other employees. Help to create an environment where all employees enjoy themselves whilst at work and make a real contribution to the success of the club ‘’Teamwork makes the dream work’’

This including recruitment, training, development & performance management, rotas, payroll & day to day management.

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- **Club Standards, Our Vision, Philosophy and Core Values**
- _“Teamwork is the ability to work together toward a common vision”. _
- **Achieving our vision of being the West Sussex’s Best Health Club, cannot be achieved without us all pulling together and working as one team. You may therefore be asked at times to carry out other reasonable duties (including additional Club Operation Manager shifts) and attend meetings and training courses as needed.At Lanes Health Clubs we take seriously our responsibility to carry out our business activities in a way which is sustainable, enabling us to meet our business objectives whilst helping people live their best life We encourage every employee to do their bit by: o Taking responsibility for the efficient use of resources in their daily work activities, to reduce and/or eliminate unnecessary usage as much as possible without adversely affecting the business. o Supporting and implementing any Lanes Health Clubs approved initiatives regarding sustainability, energy management, charitable fundraising, positive people practice etc. o Ensure the Club is always spotlessly clean and tidy. o Ensure your facilities and kit are working and are well maintained, reporting any issues immediately. o Ensure all in Club posters/communications are on ‘Brand’ and consistent with ourCommunication Guidelines. o Undertake a monthly, detailed, rigorous Brand Standards audit. o To escalate Brand Standards issues quickly and effectively.Lead by example always. You must be an ambassador for the brand, driving safety, standards, and service always. As the custodian of brilliant basics, you will need to ensure that the team is motivated to eliminate compromise in these areas, never accepting second best and driving a culture where all staff align to our Vision, Philosophy and Core Values.**Service**_
- Acknowledge members at every opportunity.
- Take ownership for member questions/concerns and ensure you follow up with members.
- Try to exceed members expectations at every opportunity.
- To ensure that the Lanes Operating principals are always being followed.

**Standards**
- Ensure your department and other areas you walk through are always clean and tidy.
- Ensure your facilities and kit are working and are well maintained.
- Ensure any maintenance issues are reported immediately.
- Ensure posters/communications we use with members are on ‘Brand’ and consistent with our Communication Guidelines

**Safety**
- To ensure Safety is your highest priority.
- Ensure that you always remain aware of the importance of safety.
- Ensure that you complete your Health Safety training and follow the NOP’s and

EAP’s
- Ensure that you report any issues/concerns immediately.

**Your job**:

- Managing our bustling Front of Desk (FOD) department, ensuring the function runs efficient