Guest Experience Coordinator

2 weeks ago

StokeonTrent, United Kingdom The Orange Tree Bar and Grill Full time

**We are searching for a Guest Experience Coordinator to join us on our journey.**

We are obsessed with fantastic Guest experience and outstanding service and that’s why we are looking for someone who is passionate about hospitality and delivering unforgettable moments every time.

You will be an enthusiastic leader with the drive to inspire your team in house to deliver show stopping guest journey experiences. You will also be pro-actively building sales by thinking outside the box and bringing new and innovative ideas to the table. All of this will be achieved through cover optimization, end to end management of guest communications and continuous guest care and attention.

The Guest Experience Coordinator will handle all guest enquires so being a self-starter with standout time management skills will be an important part of your day to day.

The important bits;
(The key responsibilities)
- Full management and co-ordination of all guest bookings from enquiry through to execution.
- Clear communication and coordination with your team to ensure each guests experience is consistent and effortless.
- Preparation of all relevant additional items requested by the guests (i.e special occasion cards/ pre purchased upsells)
- Relationship building and management throughout the guest journey. From welcoming, check ins to final goodbyes.
- Providing leadership & guidance for your team to ensure excellent guest experience delivery throughout.
- Strategizing new ways of working to maximize revenue generation whilst enhancing the guests overall experience.
- Providing daily to weekly updates/ reporting on sites bookings and sales.
- Attention to detail is important to us and you will need a sharp eye to ensure your venue is always set and ready

Here at Parogon Group we have ambitious plans for the future and delivering fantastic experiences for our guests is extremely important to us.

We also have a proven track record for internal progression. It’s at the core of what we do and forms a huge part of our Culture. We want to help you be the very best you can be and to support this we offer a range of development opportunities throughout your time with us.

We are so proud of our diverse teams and the wealth of experience they all bring to group. If you love people, love hospitality, and want to challenge yourself, we want to meet you

The Good Stuff; These are some of the benefits you will enjoy when you join us:

- 50% discount across the group for you and 5 friends.
- Uncapped tips (100% of tips go to our teams)
- Development and Progressions plans tailored to fit your goals and aspirations.
- Free food on shift served exactly the same way we serve them to our guests.
- Social Events throughout the year to celebrate the achievements of our amazing people culminating in an Annual Awards Night
- 24hr Access to a dedicated and confidential Employee Assistance Programme

We are a market leading group of Restaurants founded by our local Directors and based in the Staffordshire, Cheshire, and Shropshire regions.

We are also ranked in the top 100 Best Companies to work for 2020.

INDFOH

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