Customer Service Executive I S1 I Corporate

Customer Service Executive I S1 I Corporate & Commercial Banking

Country: United Kingdom

**Interested in part-time, job-share or flexible working**? We want to talk to you**

**Join our community.**

Within the Corporate Service Centre, we pride ourselves on delivering an excellent standard of service to our Corporate and Commercial customers.

**The difference you’ll make**:

- Using various systems to ensure all queries raised are fully answered, ensuring the account is accurately updated to reflect conversations
- Performing high value transactions on customers’ accounts
- Achieving Key Performance Indicators such as Quality Assurance targets and AHT targets
- Displaying Santander’s 5 Teams behaviours in line with the Client Services ethos

**What you’ll bring**:

- The ability to treat each customer as an individual and deliver a tailored response on each call
- Being able to work within procedural guidelines

**It would also be nice for you to have**:

- Excellent communication and customer service skills (articulate, clear, good listening/questioning skills, showing empathy where appropriate)
- Numerical and computer skills, with a high level of dexterity
- Flexibility across the range of opening hours
- You will require the right to work in the UK (please see details below).

**What else you need to know**:
This role is based in Glasgow _. _

We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).

We’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.

If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.

This is a full time, permanent role. Work shift patterns will be rotational across Monday to Friday between the hours of 08:00 - 17:30.

**Inclusion**

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we’ll reward you.**

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Starting salary of £24,992 plus a £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, and health assessments.
- Free access to a range of digital health services, including GP.
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- Support your favourite causes through charitable giving and our community partnerships.
- Share in Santander’s success by saving or investing in our share plans.
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.

**Learn more about our benefits and family friendly policies**

**Right to work in the UK**.**

**What to do next:

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If this sounds like a role you’re interested in, then please apply.