Corporate Customer Service Executive S1

Corporate Customer Service Executive | S1 (P2) | Corporate | Glasgow

Glasgow, United Kingdom

WHAT YOU WILL BE DOING

Join our community.

The difference you will make.
- Servicing inbound requests from customers, both internal and external.
- Supporting requests across all transactional banking needs.
- Taking personal ownership with every effort being made to resolve customer requests as efficiently as possible to drive successful customer outcomes.
- Using various systems to ensure all queries raised are fully answered, ensuring data capture accurately reflects interactions.
- Performing high value transactions on customers’ accounts with strong attention to detail.
- Achieving individual goals aligned with departmental and CCB vision.
- Delivering against key Performance Indicators which include customers helped per hour, QA, customer outcomes etc.
- Displaying the right behaviours in line with Santander set expectations.

What you will bring.
- Demonstrate competency with a skillset that supports clients with day-to-day transactional banking enquiries, with the ability to treat each customer as an individual and delivering the best outcome.
- Experience of customer service role, within a banking or similar financial industry experience working with high value clients.

It would also be nice for you to have.
- Excellent communication and customer service skills along with strong listening skills and the ability to interpret information (e.g., articulate, professional, good empathy levels).
- Numerical, computer and problem-solving skills, with a high level of dexterity.
- Being able to work within a risk framework and in line with procedural guidelines.
- A positive attitude and the ability to collaborate well with others.
- Ability to focus on both individual and team goals.

What else you need to know.

We’re recruiting full-time roles at 35 hours per week working at our Glasgow Contact Centre, working hours are between 8am and 17.30pm.

Given the impact of the Coronavirus outbreak we will be conducting all interviews via telephone or videoconference where possible.

How we’ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Starting salary ranges from £18,820 - £19,810
- £500 annual cash allowance to spend on our great range of benefits.
- Eligible for a discretionary performance-related annual bonus.
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
- Share in Santander’s success by investing in our share plans
- Support your favourite causes through charitable giving and our community partnerships

Learn more about our benefits and family friendly policies

ThePlaceToBeYourself - Everyday Inclusion at Santander

You can find out more about how we’re embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.

A bit more about Santander

At Santander we’re driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander, and we will provide you with knowledge to help you manage risks in your role.

What to do next:
If this sounds like a role you’re interested in, then please apply.

Why not join our talent community where we’ll keep you updated with all the latest news and job information? Simply register your details on our careers site, ‘Join our Talent Community’

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