Customer Relations Coordinator

21 hours ago

Croydon, United Kingdom Hedin Automotive London Ltd Full time

**About us**:
Hedin Automotive London in the UK operates across 4 sites in South London at Brooklands, Croydon, West Bromley and Dartford. It is 100% privately owned by Hedin Group who are the second biggest privately owned Motor Dealer in the world operating 260 car dealerships, 46 brands across 13 countries with approximately 8300 employees.

**Position**:
We have an opportunity for a **Customer Relations Coordinator** to join our sales team at our **Mercedes-Benz of Croydon** dealership, on a permanent full time basis for 40 hours per week, Monday - Friday.

**About you**:
Being the first point of contact you will provide an exceptional experience for customers visiting our showroom. You will be passionate about the brand and responsible for creating the right first impression, facilitating a smooth and timely transfer of the customer throughout each stage of the enquiry and sales process.

**About the role (Overview)**:

- Welcome all customers who visit our showroom in a professional and courteous manner, striving to deliver a best in class experience
- Maintain a working overview of the day’s appointments and manage the flow of customers in the showroom to ensure wait times are kept to a minimum
- Obtain accurate information and introduce customers to the sales executive team/service department handing over all relevant details
- Be proactive in ensuring that the showroom is kept clean, tidy and within the Hedin Automotive London/Mercedes-Benz brand guidelines
- Ensure that customers are offered refreshments during their visit and keep them informed periodically during any waiting periods
- Maintain accurate records in the CRM system to ensure the entire customer journey is tracked at all times
- Provide information to the Sales Managers each day detailing the appointments/walk-ins so that these can be followed up to make certain that all lead opportunities have been maximised.

**Benefits**:

- Opportunity to join our colleague demonstrator or lease car scheme
- 23 days holiday pa, rising to 25 after 2 complete years’ service. Plus average commission holiday pay
- Company pension scheme
- In service Life Assurance
- Employee Referral Scheme
- Access to Employee Assistance Programme and Mental Health First Aiders
- Friends and family discounts for Service and Repairs
- Access to online benefits platform offering cycle to work, schemes shopping discounts and more..
- Long Service Recognition
- Career development and progression both in the UK and abroad.
- Hedin Automotive London Ltd are an equal opportunities employer. We are committed to a working environment that is inclusive and free from discrimination, we also provide our people with opportunities to develop their career as well join any of our internal working groups used to enhance and shape our future._

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