Outbound Call Centre Sales Advisor

**Salary;
- **Competitive Salary, Uncapped Commission & Discounts.**

We have an amazing opportunity as a Multi-Channel Call Centre Sales Advisor to join a fast-growing franchise of the UK’s biggest network. You see, we're not simply about selling phones. We’re about connecting people, so they can do more of what they love - faster. Rewarding you with generous Salary, Un-Capped Commission, Friends & Family Discounts, plus exclusive personal phone and tablet discounts.

Whether it is providing 4G/5G across 95% of the UK’s landmass, getting a 360-degree camera on stage at the Bafta’s, or launching a leading Emergency Services communication network, we’re constantly pushing the boundaries to stay at the forefront of new technology to improve our service to our customers.

For us to stay as the UK’s best network, we need people who can listen to our customers’ needs and provide the kind of brilliant customer service that keeps them coming back for more.

A bright spark, a social whizz, an always sunny outlook - we look for the kind of qualities and attributes that our customers will love. Bring us these and our excellent training across all thing’s tech will equip you with all the knowledge and expertise you need to succeed.

**BEING A BRILLIANT ADVISOR**

You will be working in harmony with our store teams, where you will be contacting customers in the local areas to advise them of their upgrade’s opportunities, explore their needs, make recommendations then book appointments with one of our fantastic in store colleagues at any of our 14 stores. As the customers first point of contact you will be the forefront of our customers’ journey.

We are part of the EE franchise community; we take pride in developing our people to be the best ambassadors for the UK's best network and our group of local community stores. We build loyalty from our customers by creating a personable environment for our customers and owning the best retail experience in our towns. We will invest time and money in your personal development and challenge you to be the very best you can within your working life. The franchise is leadership have decades of successful experience in the telecoms sector, so we understand exactly what it takes to be a brilliant advisor

**BE BOLD**
- Seals the Deal, Gets it done
- This person is confident in talking over the phone to existing customers, exploring needs, creating solutions, and spotting further opportunities all whilst upholding our values.
- You will be comfortable in a performance driven culture, where although there are targets to hit this is not at the detriment of world class customer service.
- Great with Change
- This person enjoys change and can adapt when necessary. They stay motivated even during times of pressure. They set direction and keep people on track, providing clarity when things are changing and inspiring others to see the benefits.

**BE BRILLIANT**
- Great Learner
- This person is committed to continuous personal development. They love learning and developing their expertise. They widen their knowledge of our market and their awareness of the best way to do things. They bring these insights and share them with others to help us differentiate our brand.
- Consistently
- Delivers Brilliant Work This person delivers their very best work every time and has standards to measure brilliance. They are motivated by stretching goals and want to outperform.
- Interested and Dedicated
- This person is dedicated to doing things in the right way. They follow compliance guidelines and understand the impact of going outside of our processes. They are organised and efficient and look for ways to do things better and faster.

**BE CLEAR**
- Open and Honest - This person is upfront and honest with customers and colleagues. They bring all the necessary information to the forefront. They act with integrity and can be trusted by everyone.
- Clear and Simple Communicator
- This person is confident on the phone and speaks to customers in a way they can understand while being patient and respectful. They adapt their communication style to suit their audience.

All successful applicants must submit a DBS Application to proceed with employment.

**Job Types**: Full-time, Permanent

**Salary**: £17,901.00-£18,525.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Leicester, LE1 7QR: reliably commute or plan to relocate before starting work (required)