Customer Service Advisor

**Job description**:
Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress?

All training for this role is provided on-site, we just need individuals with a strong understanding of customer services, with a can-do attitude, and with a willingness to learn.

**Responsibilities in this role**:
Completing both inbound and outbound calls

Providing excellent customer services at all times, building and maintaining professional relationships with customers and merchants

Generating and assisting with completion of reports

Blocking and transferring compromised accounts to prevent further losses and further fraudulent activities

Organising replacement credit cards for customers

Logging and processing complaints

Noticing and reporting trends and common pitfalls

Providing expert advice and support to other internal teams, providing a streamlined experience for customers

Customer service experience (face to face or telephone)

Good IT literacy

Experience working in a fast-paced environment

Good data analysis skills

Excellent problem-solving skills

Organisational skills

Experience with critical and detailed work

Excellent communication skills both verbal and written

The ability to work as part of a team and independently

**In return for your hard work, our benefits**:
Unsociable hours allowance - an additional £1.50 per hour for any shift or part-shift worked between 5pm-8pm Mon-Fri and any weekend shifts

Life Insurance - x1 Salary (Can be increased to x4 at additional cost)

Full Training provided

MediCash Health Care Plan

Pension (Employee 5% - Company 3% contributions)

26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)

Option to buy additional leave

Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us

Cycle to work scheme

Maternity & Adoption Pay - (12 Weeks Full Pay - after 26 weeks in employment)

Paternity Leave (2 Weeks Full Pay - After 26 weeks in employment)

Shared Parental Leave - (12 Weeks Full Pay - after 26 weeks in employment)

Bereavement Leave - (5 Days Leave at Full Pay)

Dependent Leave - (2 Days at Full Pay)

So if you enjoy problem-solving, have a sharp eye for spotting anomalies, are resilient and motivated, and enjoy putting customers first, click APPLY now to become our next Fraud Analyst. We’d love to meet you

TSYS Managed Services (TMS) offer financial solutions in the form of customer service, through our outsource contact centres on behalf of Banking and Building Societies in the UK and Europe such as Nationwide, Virgin Money, Metro Bank and many more. We are part of a larger worldwide organisation called Global Payments who operate in over 80 countries worldwide offering payment solutions.

**Job Types: Full-time, Permanent**

**Ability to commute/relocate**:
**Coventry: reliably commute or plan to relocate before starting work (required)**

**Experience**:
Fraud Detection: 1 year (preferred)

Customer service: 1 year (preferred)

**Work authorisation**:
United Kingdom (required)

**Job Types**: Full-time, Permanent

Pay: £11.44 per hour

Expected hours: 37.5 per week

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- 8 hour shift

**Experience**:

- Fraud Detection: 1 year (preferred)
- Fraud Analyst: 1 year (preferred)
- Anti-Fraud: 1 year (preferred)

Work Location: In person

Application deadline: 17/10/2024