Clinic Assistant/ Front Desk Receptionist

1 week ago

West Wickham, United Kingdom AVID Clinic Full time

**Job Description: Clinic Assistant/ Front Desk Receptionist**

**AVID CLINIC (£9.50/ Hour Starting salary)**

Reports to: Practice Manager

**Job Summary**

We are looking for an enthusiastic person to join our AVID Clinic Team, serving the local community and helping people to get better and healthier

You would be part of an award winning team lead by one of the industry’s leaders, Dr Trishul, so lots of room for learning and growth

Benefits Include:

- Full Initial Training over the course of 2 - 3 weeks
- Pensions Scheme for those eligible
- Free Chiropractic care for you, and a discount for your family
- Ongoing training, seminars and personal development
- Christmas and Summer Party (when able in a post-COVID world)
- Incentives and competitions in the company

Work Hours:

- The role is carried out Monday - Saturday
- This is done in a shift pattern of AM/ PM shifts. Morning Shifts 8:00am - 2:00pm and Evening shifts 2:00pm - 8:00pm.
- Flexibility is required to assist with covering a colleague's holiday which provides an opportunity to increase earnings

Purpose
- To provide a Clinic support role to the practitioners & management team, whilst coordinating with your Clinic Assistant team within your Clinic.
- To provide a high standard, client focused experience, ensuring diary management, the daily running of the clinic and various administrative tasks are completed accurately and in a timely manner.

Tasks
- To provide a general Clinic Assistant support role in front desk operations to include all aspects of diary management: booking and amending client appointments, taking client payment and solving any general client queries.
- To take responsibility for ensuring the accurate running of everyday tasks within the clinic, to ensure all daily tasks are completed accurately and within a timely manner.
- To provide an excellent client focused and unique experience.
- To participate in regular training of policies and procedures as well as attending coaching sessions once a week.
- To provide support to all practitioners and carry out requests as instructed, as well as providing support within the CA team, and effectively communicating daily information.
- To attend educational conferences and workshops when required to do so.
- To undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.

Scope and level of responsibility
- It is a supportive front desk role in which you should be client focused, and are responsible for ensuring clients have a smooth and enjoyable experience during their time at the clinic.
- You will support all aspects of the front desk operations of the clinic you are assigned to, and are required to carry out any ad-hoc duties as requested by any single practitioner and the management team.
- You may be delegated individual tasks by the Head CA within your team.

Skills, knowledge and behaviour
- To use previous client focused and customer service experience to deliver tasks in a competent, accurate and timely manner.
- You should have the ability to communicate at a high level, be a team player, and develop and maintain internal and external relationships.
- To understand and promote a healthy and wellness-based lifestyle, with a high energy approach.
- To be able to read, speak and write fluently in English.

**Benefits**:

- Free chiropractic & osteopathy

**Job Type**: Part-time

**Salary**: £9.50 per hour

Schedule:

- Day shift
- Night shift
- Weekend availability

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