Team Leader

Positive Steps provide tailored support to victims of county lines, cuckooing, and other forms of exploitation, in collaboration with Police Scotland and expert partners to safeguard vulnerable individuals. Our service focuses on addressing the specific needs of those affected by exploitation and gender-based violence. The Cuckooing Project works with individuals who have experienced or are at risk of cuckooing and county lines, helping them secure stable housing, rebuild their lives, and reduce the risk of further exploitation.

Reporting to the Outreach Manager, the Team Leader will oversee a team of two Project Workers and will lead efforts to deliver critical services to these vulnerable communities.

Key Functions:

- Provide a supervisory role within Cuckooing Service.
- Ensure the Cuckooing Service is provided to an agreed standard and within guidelines laid down by regulatory bodies, funders and within the expectations of Positive Steps.
- Day to day responsibility for the effective running of the Cuckooing Service, including the achievement of agreed aims and objectives.
- Responsibility for the updating, auditing and monitoring of the Better Futures Reporting System for the service and ensuring staff meet their recording requirements.
- Ensure staff safety by continually monitoring and assessing risk management and safeguarding issues.
- Produce monitoring reports on service outcomes and provision for funders and undertake service reviews.
- Collaborating with other agencies, organisations, and community partners to ensure a holistic approach to addressing the needs of vulnerable individuals.
- Cultivate working partnerships for the service and Positive Steps with all relevant bodies.
- Providing training and guidance to team members and other relevant stakeholders on identifying signs of trauma and cuckooing, as well as best practices for intervention and gender specific approach support.
- Monitoring the effectiveness of interventions and programs and making necessary adjustments to ensure continuous improvement and positive outcomes for individuals under their support.

Main Duties:

- Ensure the Cuckooing Service is delivered to the required standard, following the guidelines of Positive Steps internal policies and procedures.
- Provide day to day supervision and guidance to team members.
- Induction, training, and appraisal of team members.
- Developing and implementing risk management strategies to safeguard vulnerable individuals from potential harm or exploitation.
- Managing crisis situations effectively, coordinating emergency responses, and ensuring the safety and well-being of individuals involved
- Liaise with Teams within Housing Support, Accommodation Service and Outreach Services
- Liaise with DCC Housing Options, Homeless Prevention Team and Police Scotland.
- Organise and facilitate training sessions for team members and stakeholders on trauma-informed care, gender specific approach support, identification of signs of exploitation, and best practices for intervention.
- Support staff to engage with clients who have a history of disengaging from services, using a variety of techniques and approaches to build a relationship and maintain their tenancy.
- Conduct case review meetings with Police Scotland, Project Workers and external agencies when required.
- Ensure all team Service User records are clear, accurate and up to date.
- Ensure confidentiality of Service Users, Positive Steps and its staff is maintained.
- Develop own knowledge/practice and attend training as agreed with senior staff.
- Carry out any other duties applicable to position and agreed by senior staff.

Special Terms:

- Must have daily use of a legal, roadworthy vehicle with appropriate minor business insurance.
- Must be able to pass Police Vetting.

Pay: £28,088.00 per year

Schedule:

- Monday to Friday

Application question(s):

- Do you have daily access to a roadworthy, suitably insured and MOT'd car for use in company service (mileage paid at highest HMRC rate)?
- What experience do you have of working with service users who have complex needs?
- Do you have at least one year of experience in a supervisory or managerial role? Please give brief details.
- Are you confident that you will be able to pass vetting by Police Scotland?

**Experience**:

- support in a similar field: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Application deadline: 29/09/2024
Reference ID: Cuckooing T/L Sept 2024