Full Time 40hr Attractions Supervisor

_**Attractions Supervisor**_ - Urban Playground

Home of The Cube Live and Putters Mini Golf

**Location**:
Manchester Arndale, other sites for training and working if required

**Responsible to**:
Attractions Manager, Urban Playground; Mellors Group

**Salary**:
Variable based on experience:
Range : £26,000 - £28,000

**Main Purpose/Function of Job**

To support the Attractions Manager to plan, organise and operationally supervise a busy attractions operation based within a popular, competitive retail attraction, and meet all financial, operational, service led and Health & Safety KPIs.

**Main Duties/Tasks**
- To work under the supervision of the Attractions Manager.
- Support the Attractions Manager in the day-to-day operations of The Cube and Putters and competently supervise the attractions staff.
- Ensure staff are effectively and efficiently deployed and aligned to the authorized roster, to meet the demands of the business.
- When necessary, undertake 1:1 evaluations and provide ongoing feedback in a constructive and professional manner to improve staff performance.
- Maintain consistently high operational standards of in respect of the provision of The Cube and Putters attractions, and adhere to Urban Playground guidelines.
- In conjunction with the Attractions Manager, set goals for growth and consider innovative changes to the attractions provision within the venue guidelines.
- In conjunction with the Attractions Manager, continually develop the operational systems and procedures to ensure continual improvements are made and
- To ensure all cleaning systems are adhered to, and the attractions provisions are consistently well presented, hygienic and in good working order.
- Oversee the faut reporting and coordination of repairs and maintenance in the attractions departments.
- Maintain effective stock controls of attractions apparatus and parts ensure adequate replacement stock levels are maintained.
- Ensure written policies and processes are implemented, giving feedback on what works operationally to improve the attractions operations every day.
- Ensure employees work productively and develop professionally.
- Effectively lead, direct and support the attractions team, and provide attractions cover when necessary.
- Assist the Attractions Manager with the recruitment and training of new employees.
- To oversee booking changes and refund requests in line with Urban Playground policies and procedures.
- Evaluate and improve operations and service performance in an attractions context.
- In conjunction with the Attractions Manager, assist with the employee assessment process both formally and informally, ensuring staff understand what is expected of them.
- Prepare reports for the Attractions Manager when required.
- Provide solutions to issues (e.g. complaints, employee conflicts, loss of business to competitors).
- To work with the sales office to coordinate and support the delivery of group booking packages.
- Ensure staff follow health and safety regulations and internal venue rules.
- Ensure all Health & Safety procedures are effectively managed and monitored, along with the achievement of optimum audit ratings.
- Ensure exceptionally high standards of customer care are delivered by all staff at all times.
- To ensure that all staff absences and lateness are monitored and reported following the correct procedure.
- Deputise for the Attractions Manager / Assistant Manager in his / her absence and when required.

**Person Specification**

Essential Criteria
- At least 2-years’ experience in a management role and / or senior supervisory position.
- At least 2-years’ experience of working in a hospitality / leisure / entertainment role.
- The ability to effectively lead and support the implementation of well organised, structured and coordinated attraction operations.
- To be proficient in the technical and operational aspects working in an entertainment venue or similar.
- Posses a strong personality and the ability to effectively lead and manage operational staff.
- Possess outstanding organisation, planning and communication skills.
- To have exceptional customer care skills and a passion for customer service.
- Excellent technical skills and strong understanding of IT and Microsoft Office.
- Flexible approach to work, including willingness to work evenings, weekends, late night or overnight shifts, and / or holidays.
- Possess an exemplary sickness and punctuality record.

Desirable Criteria
- Currently employed in a Team Leader, Supervisor or Management position.

**Staff Benefits**
- 50% Discount from The Butcher while on shift
- 20% Discount on the Bar and Attractions when off duty
- Discounts from multiple retails in the Arndale through the Hive App
- Generous rewards for employee of the month
- Lots of opportunity for growth and development within the company.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Discounted or free food