Home Ownership Officer

6 days ago

Lewisham, United Kingdom Neway International Ltd Full time

Neway are looking for a Home Ownership Officer to join our client based with Lewisham Council.

Starting 4th Dec, working 36 hours a week initially for a 3 month contract.

As a **Home Ownership Officer**, you will be responsible for providing a high quality, customer focused and responsive service to Lewisham Homes home owners.

**If successful the main duties of your role will be**:

- Proactively manage a variety of RTB and home ownership functions within procedural & legislative deadlines.
- Have a thorough knowledge and understanding of RTB / Collection / Service Charge legislation and communicate this clearly and precisely to others in writing, interview and telephone
- Build good working relationships with the local Tenant and Residents’ Associations. Attend out of hours meetings as required.
- Respond to correspondence and complaints, and provide drafts for member’s enquiries.
- Identify and record details of vulnerable residents, signpost residents for support as required.
- Ensure safeguarding concerns are acted on immediately and in compliance with the safeguarding procedure.
- Investigate complex cases, work collaboratively with other departments, partners and stakeholders to ensure multi agency responses to complex cases and carry out home / estate visits / inspections in a lone working capacity as required.
- Take legal action as necessary. Ensure all legal paperwork is completed to a high standard. Attend court hearings (including tribunal & mediation), representing the organisation positively at all times.
- Keep up to date with all relevant legislation and good practice issues relating to the role.

**Job Types**: Full-time, Temporary contract, Fixed term contract

**Salary**: £19.87 per hour

Expected hours: 36 per week

**Benefits**:

- Employee discount
- Life insurance
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

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