Retail Sales Advisor Edinburgh Pt 20 Hours Ftc

2 weeks ago

Edinburgh, United Kingdom The Swatch Group (UK) Limited Full time

**Job description**:
Swatch are looking for a 20 hour Retail Sales Advisor, to join our Edinburgh Store on a fixed-term basis until 31 January 2026, potential to go permanent. The key purpose is to provide service to customers, promote Swatch products and meet sales targets.

**Profile**:
**Sales**
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.

**Security**
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.

**Cash Handling/Payment Transactions**
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credits cards and international currency.

**Care of the Store**
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
- Good Visual Merchandising standards.

**Communication**
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customers customs and culture.

**Product Knowledge**
- Attend regular training days.
- Be able to deliver good product knowledge to our customers.

**Other**
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.

**Professional requirements**:
**Essential**
- Positive and outgoing with the ability to naturally converse with customers
- Passionate about providing exceptional customer service, committed to understanding a customer’s needs/expectations with a strong desire to exceed them
- Adaptable with the ability to build strong working relationships within small teams
- Excited to learn about Swatch products and gain a technical understanding of our ranges

**Preferred**
- Have experience within retail and/or fashion accessories
- Be accommodating to shifts, longer trading hours and staying late for events etc.
- Have experience dealing with international customers
- Ability to communicate in multiple languages
- Commercial focus with a desire to exceed KPIs

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