Quality Support Officer
12 hours ago
PRINCIPLE RESPONSIBILITIES 1. To provide comprehensive, high level data, administrative and clerical support to the FNP team to a high level of quality. 2. To offer the family nurses practical assistance in preparing for visits, for example by printing and organising materials and resources, assembling equipment and kit for visits and activities.
This includes physical and virtual resources. 3. To set up and maintain efficient office support systems, ensuring that FNP materials and resources are reproduced in a timely manner and efficiently organised to enable maximum clinical contact time for family nurses. 4.
To develop a good understanding of the importance of the clinical and performance review requirements of the FNP Information System (Turas) and the local clinical recording systems. 5. To have excellent knowledge of Turas reports and dashboards, supporting new team members in accessing and using the system effectively. 6.
To support the supervisor in analysing team data in Turas and clinical records to provide accurate and timely reports as required. 7. To take a lead role in team data, role modelling a culture of learning and data analysis to support the whole team to use data effectively to inform clinical practice. 8.
To quality check data in Turas at regular intervals feeding back to the supervisor and team. 9. To prepare and summarise data in preparation for standardised reports. CORE RESPONSIBILITIES General Office 1.
To creatively support the development of publicity and other materials for parents and stakeholders for the FNP Programme. 2. To be able to manage telephone and personal contact from clients and relatives, other staff members and external persons with intelligence, foresight, and sensitivity, strongly respecting the need for confidentiality. 3.
To be responsible for sourcing, ordering, and managing a range of clinical support and office support resources. 4. To support adherence to local finance, administrative and human resource procedures to enable the team to function effectively. 5.
Ad hoc tasks e.g. organisation of FNP graduation event and other promotional and workshop events. 6. Set up and maintain an efficient office, including effective electronic access to assist with virtual working if applicable.
Ensure that the systems are regularly reviewed and adjusted to meet changing circumstances in liaison with the supervisor. 7. Ensure that risks to health and safety are minimised in the office, carry out regular checks and address any issues that are identified. 8.
Source, order and manage the audit trail of various routine and extraordinary resources and equipment e.g. stationery, clinical equipment, technical items, travel tickets, in line with local policies and procedures. 9. Sort, distribute and where appropriate deal with correspondence and messages both verbal and written to a high quality standard.
Ensure mandatory training is kept up to date. 12. Be prepared to work with The National Unit and quality support officers across the FNP community nationally. 13.
Type material from audio or handwritten notes including correspondence, reports, Board minutes, presentations and other documents using all Microsoft Office packages.
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