Housing Services Administrator

2 weeks ago


Brighton, United Kingdom BHT Full time

Location is flexible: Brighton, Hastings or Eastbourne (to discuss at interview)

The Housing Services Administrator is the link between BHT Sussex and our tenants, contractors, and landlords to ensure a “right first time” approach to our Housing Services operation.

Working in a fast-paced busy environment, this is a demanding role which requires experience in general housing including voids, lettings, repair, and major works sector.

You will liaise with contractors and internal staff to ensure an organised and streamlined approach to the voids process. You will be the lead on voids coordination ensuring targets are met and seeking value for money. This will include being responsible for the input of data on the voids module and inhouse database. The role requires you to raise repair orders and post inspections through our management database. You will be able to answer queries from our tenants, staff and contractors regarding the works orders raised. You will need to be confident with Excel, correspondence and in producing KPI reports.

The role will cover aspects of involvement in major works including consulting with tenants, and cyclical programmes which will entail organising appointments, booking meetings, gaining access, communicating, and liaising between various contractors and staff. Other key duties will include coordinating the mutual exchange process, providing cover in the absence of the Maintenance Administrator and Housing and Performance Administrator. Training will commence in Eastbourne. However, you may also be required to work at other BHT locations in the Sussex area.

**Job Types**: Full-time, Permanent

**Salary**: £22,545.00 per year

**Benefits**:

- Company pension
- Wellness programme
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in Brighton

Reference ID: 842



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