Multi Skilled Leisure Assistant Trainee

GLL is looking for a Multi-Skilled Leisure Assistant to join the team at Abraham Moss Leisure Centre. You'll be involved in key aspects of the operational services across all areas of the centre including fitness and sales. If you have the passion to deliver excellent customer service in a leisure environment, there's never been a more exciting time to join us. The Mutli-Skilled Leisure Assistant role is responsible to the Duty and Assistant Manager within their facility. As well as the Area Swim School Lead if delivering swimming lessons.

The centre is looking for either two full time members to fill this vacancy or two part time roles.

A Multi - Skilled Leisure Assistant, will be the sort of person who thrives in a busy environment and will be unfazed by the variety of the role. Our general assistants role is varied and could be doing anything from customer service and taking bookings to ensuring the general safety and cleanliness of areas and equipment to ensure our customers get an exceptional experience.

Ideally, you'll have your RLSS UK Qualification in Pool Lifeguarding, be calm under pressure, highly responsible and a natural with people from all walks of life. Flexibility, punctuality and reliability are just as important as integrity, a can-do attitude and a real focus on customer service. Passion and personality will stand you in good stead too

**What you need**:

- A can-do attitude
- A real focus on customer service.
- Passion and personality
- Knowledge of health and safety
- Be a great team player

**Qualifications You'll Receive**

If you hold any of the following qualifications, great Otherwise as part of this role you will receive the training and support required to complete the role of a Multi Skilled Leisure Assistant

**Essential**
- National Pool Lifeguard Qualification
- STA Award in Swimming Teacher

**Desirable**
- Level 2 Fitness Instructor
- Level 2 Squash Coach
- Level 2 Basketball Coach
- Level 2 Cricket Coach
- Level 2 Badminton Coach
- Level 2 Table Tennis Coach
- Gymnastics Activity Instructor

**Pay**

Whilst you work your way through the essential qualifications you will be paid at band 1.1 - £12.60ph

Following successful completion of your essential qualifications you will be paid at band 2.1 - £13.27ph

**What you’ll do**:

- Work as part of the team to ensure the smooth operation of the facility
- Follow all Normal & Emergency Operating Procedures as well as adhering to relevant product manuals
- To ensure that all necessary GLL and personal development plans, training (including ongoing CPD) and qualifications for your role and qualifications are maintained and renewed
- Fully participate in and engage in the training through centre -based training and on-going assessment on performance
- Customer Experience
- Provide warm welcome and genuine goodbye to all customers, providing guidance and support on how to get the optimum results from their visit by truly engaging with customers to understand the reason behind their visit
- Interact with customers through conversations and sign posting them to the right activities and services that meet their needs
- Support customers with all queries ranging across the products available at the facility
- Confidently upsell GLL products and services across the estate and match customers to them
- In a wet side facility, supervising the safety of the swimming pool environment and working to prevent accidents and emergencies
- Ensuring the highest possible standards of hygiene and cleanliness are maintained by carrying out routine and other cleaning tasks when required
- Setting up and taking down different types of equipment for activities such as exercise classes
- Supervise the gym/ Fitness Centre interacting with customers as required, providing support and guidance on equipment through the use of inductions
- Teaching
- Delivery of a minimum of 5 lessons per week as part of your role as agreed by your line manager
- Delivery of pupil - focused lessons in a passionate and professional manner working effectively as part of a team
- Ensuring lessons are delivered in line with guidelines and taking responsibility for the safety of your pupils
- Undertaking any necessary administration to the compliance of GLLs Swimming or sports specific procedures

**As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees**:

- A Values driven organisation
- Learning & development to support career development
- Good Pension schemes
- Discounted gym membership for you and your partner.
- A full time permanent position - we also welcome to the option of job share or part time work
- Industry leading rates of pay
- opportunity to join the GLL Society and have a say in how we are run plus associated social events
- Exclusive discounts on our villas in Portugal
- Exclusive discounts on our Ski chalets in Bulgaria
- Health assurance
- Career pathways, professional development are just the start. To