Business Administration Apprentice

**About us**

Sapphire Education & Training is a small business in Netherton. We are professional, customer-centric, supportive, and our goal is to Working in partnership with care providers to deliver outstanding quality training, apprenticeships, consultancy and support solutions across the UK..

Our work environment includes:

- On-the-job training
- Safe work environment

**Purpose of post**:

- To provide administrative support to Diamond Home Care management team
- Support care staff and office team to deliver a quality home care service.
- Communicate with relevant stakeholders to ensure the smooth running of the service at all times.
- Uphold & promote professional standards and good name of the company at all times.
- Produce weekly reports/as & when requested - to Management/Directors
- Adhering to the policies & procedures of Diamond Home Care at all times
- Complying with regulatory duties including from The Care Quality Commission, Funding authorities, Health & Safety legislation etc
- Deal with queries when required from staff, customers and visitors efficiently & professionally, escalating matters to care coordinators / management where required.

**Principle Tasks**:

- Provide administration support to human resources, service delivery and compliance service department.
- Promote a welcoming and professional working environment.
- Reception desk duties
- Administration duties include scanning, filing, stock control of PPE and stationary.
- Work within strict service timescales to reconcile software data.
- Minute taking, report/document writing.
- Liaise between departments.
- Man, the office phone lines when required, ensuring all communication is correctly logged and shared as required
- Keep effective and accurate records of all dealings with customers, their families/advocates and care professionals **- **digital and paper records.
- All of the above information must be recorded or amended in completeness on service management software program in a timely and efficient manner to ensure all sections of the system can be readily understood by all members of staff, this must include completion in full of customer and staff notes.
- Software programs include people planner, atlas, access care planner.
- Support in the ‘onboarding’ of new care staff
- Support care coordinators with regards to service user files
- Support care coordinators with auditing of records

**Knowledge & Skills required.**
- The ability to communicate with people at all levels and an excellent phone manner is absolutely essential.
- The ability to take minutes effectively.
- An ability to manage your time, prioritise your work, keep calm and think logically around challenges is essential.
- The ability to work in a team efficiently and effectively is essential.
- Ability to adhere to legislation and company policies & procedures.
- Ability to keep manual and computerised records and to convey the correct information to the appropriate people.
- A good knowledge of computer skills is essential - You will work mainly with Microsoft word, internet explorer and Microsoft outlook. Training will be provided on our service management software program.

Note: This job description is not intended to be exhaustive and may be altered at any time to meet the requirements of the service and Business.

Flexibility will be required with regards to your availability to work, as necessitated by the needs of the service.

Overtime may be required from time to time to meet the needs of the service and you may be required to work shifts to cover for your colleagues during their annual leave & any other absences.

**Job Types**: Full-time, Apprenticeship

**Salary**: £6.40 per hour

**Benefits**:

- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Sutton Coldfield: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person