Customer Service Specialist

Are you passionate about customer service? Are you ready to advance your career with a** **company that really values your skills and offers training and a clear path to career growth?** **Are you excited by the idea of joining a company that's on an incredible journey, recently awarded 'Large Business of the Year' at the Yorkshire Post's 2022 Excellence in Business Awards? Then you're in the right place

Join us at Zenith, the UK's leading independent leasing, fleet management, and vehicle outsourcing business. We're on the lookout for Customer Service Specialists to join our busy commercial roadside assistance team.

Picture yourself working in our modern Kirkstall Forge head office, conveniently located 6 minutes from Leeds, where you'll be the go-to person for our customers and suppliers, helping with vehicle maintenance, breakdown or defect support queries. You'll be the friendly voice ensuring every call is handled with professionalism and care, making sure all information is accepted and entered on to systems accurately.

We're offering a competitive salary package of £22,672 along with a range of fantastic perks. From private healthcare post probation to a £1,400 annual bonus, first-class onsite facilities, and free car parking, we've got you covered. Join our supportive, positive, and values-driven team and thrive in a modern working environment with a great company culture

This is a busy and fast-growing department, and the ideal environment for someone with previous experience in Customer Service and in managing multiple queries in strict timescales, a passion for problem solving and a proven ability to work in an organised and fast paced capacity is absolutely key.

**So, what will you be doing?**
- Proactively manage customer queries, ensuring all incoming calls are answered within the specified Key Performance Indicator (KPI) times,
- Thoroughly record all vehicle, trailer, or equipment breakdowns and defects in our Call Capture database.
- Manage incoming calls effectively by providing immediate assistance or directing callers to the appropriate department
- Pay close attention to detail when gathering and documenting clear information from callers about breakdowns, defects, or repair needs. Ensure accurate relay of this information to the relevant team member for follow-up.
- Handle FNOL (First Notice of Loss) calls meticulously by logging each incident accurately in our database
- Serve as a crucial communication link within Commercial Fleet Solutions, promoting effective communication for internal and external inquiries, reporting, disputes, and legal compliance.

**The good stuff benefits**
- Salary up to £22,672
- Company Bonus on top of salary
- Agile working / Hybrid working after successful probation period.
- 24 days holiday, which increases with length of employment
- Your birthday off
- A great pension contribution by Zenith (6.25%)
- Private Medical Insurance as standard
- Life Cover
- Access to our own Zenith GP - on site and virtual for self and immediate family
- Massages on site
- Zenith AA breakdown cover
- Excellent referral scheme if you recommend a friend to us
- Sports and Social club - Company/Team activities
- Free parking
- Onsite bistro
- Equality, Diversity & Inclusion networks
- Perks at Work - save money on everyday essentials with access to shopping discounts

**Flexible Benefits include**
- Buy / Sell Holidays
- Critical Illness cover
- Dental Cover
- Cash Plan
- Cycle to Work Scheme
- Tech scheme
- Season ticket loans

So, if you want to be part of a great team, in a busy, profitable, growing company, then what are you waiting for? We can't wait to hear from you

zenspot