Client Relations Support

**About the role**
We're on the lookout for excellent, customer-obsessed and organised individuals to join us as Client Relations Support.
Our purpose at Nucleus is to transform financial services and create better outcomes for our advisers and their clients. It is this purpose that drives everything we do. Providing exceptional customer service is a key element of our proposition and the client relations department play a leading role in making this happen. The Client relations support role plays a crucial part within the department by working with our client relations managers in the administration and management of their designated firms as well as owning a range of responsibilities, shared with your CRS colleagues across the whole department.
Fundamental to this role is customer service. This means being a pro at maintaining a healthy balance between delivering on our customers' needs and expectations, while managing a dynamic and varied workload. Every day you'll manage multiple queries through various channels all with the aim of ensuring our service standards are met, enabling our advisers to get the best outcome for their clients.
You'll join an energetic and collaborative team that supports each other, always learning and developing. We have a great track record of progression, so this is a brilliant opportunity to develop yourself and progress your career. Each day will be different, and the role will evolve with time and effort.
**A bit about you**
Your friends would probably describe you as 'the reliable one'. You will be very organised and have the ability to manage your own time effectively. You will work well as part of a team and take a great deal of pride in providing exceptional customer service. You want to be part of a collaborative culture where you feel empowered but always know you'll never be left alone.
- To be proactive and use your initiative to deliver exceptional service
- To identify and drive forward business improvements
- Planning and managing your workload to deliver the required service standards, and ensuring your team work effectively together
- Maintaining company values and branding through all communications and interactions
- Collaborating with and influencing your colleagues and partners to achieve the best outcome for customers
- Taking accountability, if issues do arise, ensuring that things are seen through to the end
- To take ownership of your development, embracing all opportunities to learn and grow.

**A little about** us*
Our purpose at Nucleus is to transform financial services and create better outcomes for our advisers and their clients. It is this purpose that drives everything we do. Whether you are working in a role that is client facing or not, you'll need to be service obsessed to work here.
It's a fast paced and exciting environment, and one where we believe you will get the chance to fulfil your potential and do work that really matters, to you and our users. We believe in you having your own chunk of responsibility and being trusted to make things happen.
Nucleus' culture is something our people believe sets us apart from other places they've worked. This short film gives you an insight into what it is like to work with us.
**Inclusion and diversity at Nucleus**
As with most things in life, who cares, wins. We really care about inclusion.
For us this is not a box-ticking thing, it's a commercial imperative. It isn't about being PC. It's about being future relevant and durable. Find out more on our inclusion page
We offer a generous blend of benefits for the things that really matter to our people, including pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives and flexible working options.

**Job Type**: Contract