Telephone Answering Agent

7 days ago


London, United Kingdom Callular Limited Full time

Looking for a new and exciting opportunity? Look no further than a full-time Telephone Answering Agent position with AnswerSmart, with the added benefit of full remote working.

Often told you’re great with people? Do you enjoy helping customers? Have you worked in a busy Call Centre? If you answered yes to any of these, then an opportunity with AnswerSmart could be perfect for you.

At AnswerSmart, we deliver exceptional customer service for all of our clients. We put the caller first and politely manage inbound calls on behalf of our clients.

What does a Telephone Answering Agent do?

Our Telephone Answering Agents handle inbound phone calls on behalf of our clients. These callers phone in and our Agents use a FAQ to assist with enquiries and capture caller details using our integrated online platform. They may even forward or patch a call to someone else depending on the client requirements.

We give all our Telephone Answering Agents the freedom to work remotely from home. We do expect them have a quiet place for working with few distractions.

Key Details:
Our Customer Delivery Team operate **5 days per week 09:00-17:30** and we’re looking for a new Telephone Answering Agent to join us.

We know times are tough at the moment, so we’re proud of our commitment to never offer zero hours contracts and offer competitive rates of pay and benefits.

We offer a full-time roll with an initial pay rate of **£11.00 per hour** for the first 6 months and then **£11.50 per hour** thereafter following a successful probationary period.

We’ll even provide you with a Laptop and headset for your role. In addition to this, we provide a comprehensive benefits package, including:

- Holiday entitlement of 28 days.
- Contribution to your pension scheme.
- Discretionary bonus scheme based.
- Family leave - maternity and paternity leave.
- Continuous training and ongoing coaching so you feel confident and in control of your role.
- A caring and diverse colleague wellbeing support network.
- Tonnes of genuine career opportunities and the support to grow your career through the business as each individual colleague wishes to.

**Salary**: £11.00 per hour

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Education**:

- GCSE or equivalent (required)

**Experience**:

- call centre: 3 years (required)

Reference ID: AS-001



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