Customer Service Representative

21 hours ago

Kenilworth, United Kingdom Imperial Essences Limited Full time

**Who We Are?**

Imperial Candles is the leading jewellery candle brand in the UK. We don't just create candles—we craft experiences Our UK-based team specialises in soy-scented candles and bath products, each with a hidden jewel surprise. Our mission? To light up lives with the ultimate gift experience.

**What’s the role?**

We're looking for a bubbly, dynamic, and trustworthy Customer Service Representative who can sprinkle magic on our customer service experience. If you're ready to don many hats, dive into new learning experiences, and have a passion for social media, you might just be the chosen one

**Responsibilities**
- Be the voice and heart of Imperial Candles, delivering stellar customer service that dazzles and delights our customers.
- Become the social media maestro, crafting engaging responses that make our platforms like Facebook, Instagram, and TikTok buzz.
- Oversee and facilitate the order and delivery process using retail management systems such as Gorgias, Shopify, and Mintsoft.
- Channel customer insights and feedback into a fountain of ideas for the team for constant awesomeness.
- Provide customer service to our Ambassador team, contribute to training, and actively participate in our Facebook Group discussions.
- Coordinate with the warehouse team and couriers as needed.
- Perform administrative tasks with accuracy and attention to detail.
- Assist in adding new products to our website that align with product launches.
- Manage and maintain accurate inventory levels for website listings.
- Assist with phone support for Imperial Candles and our sister brand.

About You
- A passion for candles, wellbeing and fashion.
- Fun and bubbly personality
- Not afraid to get your “hand dirty” and wear many hats.
- Willing to go the extra mile for customers.
- Flexible and reliable
- Team member, helpful, approachable and trustworthy.
- I prefer working within a smaller team and love the challenges that a start-up brings.
- Eager to learn.

**Who you are**:

- Great communicator.
- Positive, just do-it kind of attitude.
- Faster learner and outside-of-the-box thinker.

**Brownie points**
- Passionate about writing copy.
- Experience with writing Newsletters
- Passionate about anything Social Media.

**Benefits**:

- 28 days of Holiday per year.
- Parking on site
- Great office environment.
- Opportunity to express and see your own ideas flourish.
- Bonus Schemes.

**Experience**:

- Minimum of 1 year experience in customer service or building community on social media.

**TO APPLY**

Include three reasons you think you will be perfect for this role.

Please note - this is a full-time, in-person role in our Kenilworth Office. This is NOT a remote role. Remote applicants will not be considered for this role.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Yearly bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

  • Field Sales Representative

    4 days ago

    Kenilworth, United Kingdom Fox Windows & Doors Ltd Full time

    **Sales Representative Warwick** Fox Windows & Doors are a high end glazing business based in Stoneleigh park. We pride oursleves on qualty service and excellent reputaion, offering market leading products, supplied in a professional manner We are looking for 2 full time Sales representative to cover our window, door and conservatory enquiries in the...

  • Customer Service

    2 weeks ago

    Kenilworth, United Kingdom Ontime Express Full time

    At **On**time Express we are looking for a Customer relationship co-ordinator to join us. Part of your role will be to support our small sales team & operations team with ensuring customer queries are dealt with efficiently. Being a first point of contact for existing customers you will be crucial to ensuring customer satisfaction and repeat...

  • Customer Service Advisor

    3 days ago

    Kenilworth, United Kingdom Evesons Fuels - Kenilworth Full time

    Job Advert **Customer Service Advisor** We have a fantastic opportunity for a Customer Service Advisor to join our Team, we are on the lookout for talented individuals to deliver the best possible customer service, working on an inbound and outbound sales activity for the entire company. Hours of work - Monday to Friday **The main responsibilities...

  • Customer Service Supervisor

    6 days ago

    Kenilworth, United Kingdom BM Stores Full time

    **B&M Retail are currently recruiting for a **Customer Service Supervisor** to join our brand new team **for our store in Kenilworth! **This is a part time role, working 16 hours a week **and will require the flexibility to work shifts in the daytime, evenings and at weekends.** ***We are one of the UK’s fastest growing retailers and, with our ongoing...

  • Customer Service Administrator

    1 week ago

    Kenilworth, United Kingdom HollyField Personnel Full time

    Customer Service Administrator Are you looking to join a thriving organisation who are launching a government initiative to assist homeowners? This is an exciting time to join a company where our client will train and develop individuals who want to be part of a company that offers long term progression. After 12 weeks of temporary employment you will be...

  • Customer Services Adviser

    1 week ago

    Kenilworth, United Kingdom NATIONAL FARMERS UNION Full time

    Job Advert **Job Title**: Customer Service Adviser **Salary**: c. £24,824 **Location**: Stoneleigh, Warwickshire with agile working **Working Hours**:35 hours per week **Contract Type**:12-month Fixed Term Contract The National Farmers’ Union (NFU) is the biggest farming organisation in the UK. We're proud to make a difference for all our members,...

  • Customer Service Co-ordinator

    1 week ago

    Kenilworth, United Kingdom Thefutureworks Full time

    We are pleased to assist our valued client with their recruitment for a Customer Service Co-Ordinator. Working for an organisation where staff well-being is paramount, also offering 2-3 days per week Hybrid working, offering free refreshments and 2/3 company events a year. This role is to proactively respond to customer enquiries or queries relating to...

  • Customer Service Operative L1

    6 days ago

    Kenilworth, United Kingdom Wilko Full time

    **Customer Service Operative L1**: - Hourly Rate - ** 10.00** - Location - ** kenilworth** - Contract Type - ** Permanent** - Hours / Specific Hours - ** / Monday-friday 5.30pm-8.30pm** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things done and get hands-on too....

  • Customer Service Asst. Evening

    1 week ago

    Kenilworth, United Kingdom Wilko Full time

    **Customer Service Asst. Evening**: - Hourly Rate - ** 9.50** - Location - ** kenilworth** - Contract Type - ** Permanent** - Contracted Hours - ** 16** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things done and get hands-on too. That’s why they come to our...

  • Administration/customer Service Apprentice

    2 weeks ago

    Kenilworth, United Kingdom Amber Couriers Ltd Full time

    We are looking for an apprentice who is interested in Administration and customer service. They will need to perform the following: Invoice cross referencing and inputting Courier Exchange invoicing Scanning and sending of POD’s FORS Assist Timesheets Assist Answering accounts calls and logging queries into spreadsheets Possible cover for the...