Customer Service

1 week ago


Kenilworth, United Kingdom Ontime Express Full time

At **On**time Express we are looking for a Customer relationship co-ordinator to join us. Part of your role will be to support our small sales team & operations team with ensuring customer queries are dealt with efficiently. Being a first point of contact for existing customers you will be crucial to ensuring customer satisfaction and repeat business.

**About us**:
We are a small team that is expanding in the logistics industry. We can cater for all Logistics needs, the services we cover are : Same day deliveries, direct deliveries, small parcels, oversized pallets and everything in-between.

This is a great opportunity for somebody to join the team and develop as the company grows further.

**What's involved**:

- 9-5 Monday - Friday
- Dealing with customer queries regarding collections and deliveries of Parcels and Pallets
- Problem solving to resolve customer queries in a timely manner
- Liaising with our logistics partners
- Using IT systems to fact find and action changes
- Be proactive in keeping customer communication at the forefront
- Supporting Business Development Managers and Account Manager
- Good customer relations skills.
- Able to use IT systems with confidence.
- Ability to work as part of the team
- Can do attitude with a solid work ethic
- Be an efficient problem solver

**Why us?**
- Fantastic team of people
- Growing company with progression opportunities
- Established working culture for all employees to present ideas on how the business grows and thrives
- 25 days holiday and Bank Holidays on top
- Working days: Monday to Friday (potential for overtime)

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday



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