Operations Administator

**About The Company**:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - **Trust, Respect, Unity, and Empowerment**.

**About The Role**:
**Purpose of the**Role**:
To be responsible andaccountable for the organisation of a regional window cleaning team(s),enabling the delivery of PPM and specialist cleaning services in an efficient,professional and customer-focused manner by supporting the Operations Managersand Account Director for the Regional team. To completevarious administration tasks within your role to support your team

**Experience and**Qualifications**:

- Previous experience working in a fast-paced administration role would be ideal
- Previous experience in supporting a team would be ideal

**Duties**and**Responsibilities**:

- Excellent organisational, planning and time managementskills.
- Scheduling team works, ensuring that adequate staffing isallocated so works are completed in reasonable time.
- Use of different business systems including Outlook,Teams, in-house management tools (including Big Change, Salesforce, Concept,Dynamics and the OCS hub) as well as customer systems such as Meridian, RiskWiseand Elogs.
- Responsible for keeping within the parameters andbudgetary requisite set down for each contract.
- Ensuring systems are up to date so operatives can record completedworks.
- Booking in works with site/contacts, raising permits, sendingRAMS, completing pre-site forms where necessary.
- Supporting the billing of completed works each month,working to month end deadlines, handling billing queries and providingsupporting evidence as required.
- Completing administration tasks for your team, such asraising POs, completing operative orders, processing new starters on your team
- Cover for annual leave of Operations Administrators tosupport the wider SWC management team.
- Providing accurate and regular reports to the managementon client performance.
- Supporting personnel management, including staffrecruitment, performance assessment, training, and mentoring for the centralteam.
- Ensure that all Health and Safety planning, including riskassessments, COSHH, PPE and Health and Safety Plans are co-ordinated by AccountDirector.
- Maintain records of RAMs, schedules, training certificatesand H&S records via teams and any other shared platforms.
- Taking ownership of customer complaints, coordinating withresolution parties, and establishing effective communication betweenstakeholders.
- In-depth knowledge of escalation procedures, incidentmanagement, and other disciplines related to service delivery.
- Identify any cost saving opportunities and servicedelivery innovations.
- Assist with creation of adverts for SWC vacancies toindeed or equivalent.
- Take responsibility for the provision of in-house trainingfor the operational team.
- Support the disciplinary/grievance procedures for theoperational team as outlined in employee handbook.

**Skills and**Abilities**:

- Excellentcommunication skills, both written and verbal. The bulk of the job iscommunicating with clients and internal contacts. You must have the ability tocommunicate with people of all levels.
- TimeManagement Skills - At times you will have conflicting priorities and will needto be able to prioritise your tasks effectively.
- Youmust have the ability to work well on your own, be self-sufficient andmotivated whilst also being comfortable working as part of a team and followinginstruction.
- Anability to interact effectively at all levels with clients and staff, and torepresent SWC in a competent and professional manner.
- Logicalthinking with creative problem-solving ability
- Greatattention to detail
- Theability to work well with others and support a team
- ITliterate, Internet Explorer, Word, and Excel etc.
- Soundknowledge of Health and Safety.
- Ability to interact effectively at all levels with clientsand staff, and to represent SWC in a competent and professional manner.

**How to Apply**: