Customer Service Representative

3 days ago

Portsmouth, United Kingdom Safeaid Ltd Full time

**Purpose**

Contribute to thriving team of people who have the customer at the centre of everything they do. We insist on a high standard of work and reward well all those who deliver. You will need to hold yourself accountable to hit daily targets and to go the extra mile every day. It is a fast-paced environment where urgency and working efficiently will be expected. If you are looking to take yourself to the next level within Customer Care, then this is the job for you.

**Customer Care Executive Duties**:

- Process card payments from cash sale customers
- Answer the phone, take first line.
- Investigate and resolve customer complaints and resolve complaints quickly.
- Work with the company’s courier and track orders, update customers with ETA’s and provide customers with POD’s.
- Maintain thorough and accurate customer service records.
- Keep confidential records and financial information private and secure.
- Learn how to use database systems and technology to deliver great customer care.
- Set up customers on the website including their bespoke online catalogue.
- Work as part of the sales team to drive positive company sales results.
- Help customers register online and process their orders.
- Check product availability for customer orders and work with Procurement on resourcing if required.
- Communicate with customers about their orders, including any delays or changes in delivery.
- Assist financial department with customers with accounting issues raised by the customer.
- Assist in setting up customers logos and embroideries to go on garments.

**Requirements**:

- At least 5 years proven track record of customer support experience.
- Strong phone contact handling skills and active listening
- At least 5 years proven track record for skills in using ERP System like NetSuite.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively.
- High school diploma or equivalent.

**Top Skills**
- Customer Service
- Listening Skills
- Exceptional communication skills
- Ability to work in a fast-paced environment.
- Phone Skills
- Resolving Conflict
- Multitask
- Positive attitude
- Attention to detail.
- People Oriented
- Computer Skills
- Ability to work under pressure.
- Able to work as a team.
- Prepared to do more than what is required in times of need.

Due to the requirement of the role, you will need to be able to commute to Waterlooville.

**Hours of work**

8am - 5pm Monday - Friday.

**Renumeration & Benefits**

£27-30,000 per annum

22 days holiday.

Company profit sharing scheme

Private medical insurance after 24 months service

On-site parking

Company pension scheme

Sick pay

**Salary**: £27,000.00 per year

**Benefits**:

- Company events
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Quarterly bonus

COVID-19 considerations:
Testing on a weekly basis

Ability to commute/relocate:

- Portsmouth: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 5 years (required)

Work Location: In person

Reference ID: Customer Care

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