Customer Services Representative

1 day ago

Portsmouth, United Kingdom Brook Street Full time

**Customer Services Representative**

**£19,813 per annum**
- Cosham, Portsmouth _PO6 4RS
- Have you got excellent customer service with great communication skills? _
- My client is looking for a full time customer service representative to start as soon as possible_

**Brook Street** is pleased to be working with a **leading global provider** of facility services in **Cosham**, Portsmouth. My client offers an **excellent working environment**; a positive and friendly team and a **real opportunity for career progression.**

The **Customer Service Rep** will be the first point of contact for all client and customer enquiries and will effectively and efficiently distribute work orders for engineers and deliver helpdesk services; ensuring high levels of customer satisfactionare achieved. This role will involve working on our client's contracts, which will include providing various helpdesk solutions such as reactive maintenance, facilities management, room bookings and switchboard services.

**Who's right for the job?**

**Skills crucial to success in this role**:

- To deal with customer enquiries efficiently and effectively
- **Outstanding active listening skills.**:

- Enthusiastic and effective team player.
- **Ability to effectively communicate at all levels both verbally and in writing.**:

- Strong interpersonal and relationship building and empathy skills
- A confident, self-motivated individual with strong business and organisational skills
- Ability to excel under pressure and when working to tight deadlines, yet capable of demonstrating initiative, producing results and making sound decisions
- Committed to continuing professional and personal development of self and others
- Ability to organise workload and multi-task where necessary.
- Flexibility & efficient learning skills to support the business' needs

**Must-haves**:

- Previous experience of a telephone based customer service role with a good understanding of problem-solving techniques
- **Good IT skills, including Microsoft Office, and quick to learn new software systems.**:

- Tech savvy and able to work with a number of systems consecutively
- **A good standard of English and Maths**

In return for your hard work our client offers a **competitive salary ofapproximately £19k per year**. In addition, you will receive **20 days holiday + bank holidays**, pension with employer contributions rising to 5% after one year of service, and access to **Perkbox on successful completion of probation.**

**Let's get started**

This role is available for a **start as soon as possible**and interviews will be arranged as soon as possible. This will involve an initial phone call followed by a short numeracy/literacy test and face to face interview if successful.

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