Collections Assistant

**Collection Assistant - Kingsway Finance**

**About us**

With a pedigree stretching back to 1995, Kingsway Finance is one of the UK’s longest established independent asset finance and loan companies, who specialise in providing adaptable funding options for small and medium sized businesses, working in partnership with commercial finance brokers.

Kingsway Finance is part of the wider Praetura Group. Praetura has multiple offices across the Northwest and was founded to provide growing and ambitious companies the funding they need to succeed. By bringing a diverse range of financial services together, we can support businesses as they scale, and their funding requirements change.

At Praetura, we know it takes more than just capital to build a great business. It takes funding on the right terms, with the support of people who’ve been there before. And that’s what we try to provide - more than money.

**About the role**

We’re seeking a Collections Assistant to join our friendly, highly experienced team based in Wilmslow, Cheshire on a full-time basis. At Kingsway Finance we provide exceptional service, so we’re looking for someone who is passionate about a long-term career in the Financial Services sector and who will live and breathe our values every day;
- We do the right thing, we are courageous, we are authentic, we are humble, and, we care._

The Collections Assistant role would suit a professional with excellent attention to detail and organisational skills. This role also involves building relationships with key internal and external stakeholders, so great interpersonal skills are crucial. Full training in the role will be provided.

**Key duties include**:

- Managing and posting payments.
- Management of in-life deals.
- Direct debit control and collections.
- Broker buyback management or sale to customer at end of term.
- Credit Control.
- Managing the arrears portal.
- Assisting with legal procedures, from insolvency to claims processes.
- Develop knowledge of legal tools used in the collection of finance agreements.
- Ensure that administration is in line with regulatory requirements and company expectations.
- Ensure all business is conducted in line with regulatory requirements and company expectations.

**Who we are looking for**
- Customer service focused and an excellent communicator.
- Excellent telephone manner and written communication.
- Proactive team player who is willing to learn.
- Strong administrative skills.
- Trustworthy and diligent.
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
- Positive attitude and resilient.
- Strong problem-solving skills.
- Experience in a similar role is desirable but not essential.
- Experience working in the financial services sector is desirable but not essential.

**What we can offer**
- Competitive salary plus discretionary yearly bonus.
- Company pension scheme.
- 25 days' holiday (plus bank holidays).
- Your birthday off.
- Private healthcare for you and your immediate dependents.
- Health cash plan.
- Financial, physical and mental wellbeing support.
- Death in service insurance.
- Cycle 2 Work scheme.
- Techscheme (Currys PC World).
- Discounted childcare.
- Enhanced family friendly policies.
- Onsite parking.
- Free breakfast, drinks and snacks.
- Social events, including summer and Christmas parties.
- Flexible working (hybrid home/office).
- Plenty of learning opportunities; we're passionate about developing our people.

At Praetura we understand everybody has different needs, and we are committed to being an inclusive employer.

**Benefits**:

- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Application question(s):

- Can you reliably commute to Wilmslow?
- Do you have experience in collections?
- Do you have financial services experience?

Work Location: In person