Collections Agent

**Up to 30K DOE + Benefits**

**Full time, permanent - Monday-Friday 37.5 Hours**

A fantastic opportunity for a Collections Agent to collect debts and resolve outstanding balances, ensuring the complete repayment of loans. The role requires a high level of organisation and excellent communication skills to manage expectations both internallyand externally with clients and solicitors ensuring difficulties in collecting repayments are escalated appropriately and effectively.

**Collections Agent Responsibilities**
- Collaborate with the internal finance team on debt collection
- Develop payment plans to support repayment of loans.
- Clear communication of debt repayment plans and options to debtors both verbally and in writing to ensure clear understanding.
- Locate debtors through publicly available databases such as Credit bureau information, background checks and loan documentation.
- Processing high volumes of information to maintain accurate records of debtor addresses and phone numbers to support debt recovery efforts.
- Ensuring compliance with the Fair Debt Collections Act.
- Where appropriate, engage solicitors in the collection of repayments.
- Maintaining accurate records of repayment and repayment plans

**Experience & Skills**:

- Excellent interpersonal skills
- Attention to detail, high-level numeracy and an understanding of financial processes.
- Expert knowledge of databases, word processors and spreadsheets
- Proven customer service skills
- Exceptional organisation skills
- Ability to multi-task and prioritise effectively
- Problem solving approach and solutions driven
- Clear understanding of FDCPA regulations
- Previous experience in a collections agent or debt collections role.

**Benefits**
- 24 holidays, plus bank holidays, (Increases to 25 after 1 year’s service)
- Annual bonus
- 24-hour colleague assistance helpline
- Westfield Health cash plan
- Team social events and trip
- Employment references, ID, DBS, Credit check.
- If you would like this job advertisement in an alternative format, please contact MERJE directly._