Retail & Admissions Supervisor X 2

**Opportunity ID**

499

**Location**
- HMS Belfast - London, IWM London

**Career Level**
- B

**Salary**
- £26,971 per annum

**Hours**
- 37.5 hours per week

**Department**
- Retail, Admissions, Publishing & Brand Licensing

**Job Summary**

As a member of the Retail and Admissions team you will be in a key, customer facing role, welcoming visitors to the museum, providing them with detailed information and consistently delivering the highest standards of customer service. A strong drive for achieving sales targets and the confidence to approach visitors and actively sell a wide range of products is essential. In addition, you will support the Retail and Admissions Manager and Deputy Manager in all aspects of the day to day running of the operation at HMS Belfast or IWM London. You will be responsible, with the rest of the management team for ensuring every one of the retail and admissions assistants are delivering exceptional customer service, hitting team and individual Key Performance Indicators (KPIs) and following up on performance issues if they arise in a timely and professional manner.

**HMS Belfast** is a historic Royal Navy Second World War cruiser. She spent 25 years in active service, seeing action as part of the Arctic Convoys, at D-Day, and in the Korean War, before she was brought to London by IWM. Opened to the public on Trafalgar Day, 21 October 1971, HMS Belfast now attracts over 300,000 visitors each year.

The branch charges an admission entry fee and manages the arrival of pre booked groups. The Retail and Admissions operation comprises a ticket desk and shop, with the possibility of pop-up shops in historic locations around the ship.

**IWM London** attracts over 1 million visitors each year. The branch does not charge an admission entry fee but does host a number of charging special exhibitions each year. The Retail and Admissions operation offer is split across three distinct, permanent shop locations as well as an exhibition shop.

**Retail**: The key roles and functions for Retail are focused on product knowledge, sales drive, team working and customer service. The operation is focussed around driving sales and profit; delivering excellent customer service; presenting product in a stylish, attractive and commercial way. HMS Belfast has one shop, situated in the admissions area. IWM London has three permanent shops, including a specialised book shop and a temporary shop themed to the most current, special exhibition.

**Admissions**: The key roles and functions are focused around welcome and income. This includes providing an excellent visitor welcome; information about the museum and the surrounding area; promoting ticket sales to our special charging exhibitions; driving the sales of our various guidebooks and exhibition books; explaining and offering where appropriate the access sound guides.

**December 1st 2024, 11:55 PM**

**Interview Details**

Interviews for this post are to be confirmed.
- Benefits
- ** Full-Time Equivalent Annual Leave**: from the start we will give you 25 days of annual leave, with public holidays on top. After 3 years, this allowance increases to 27 days and after 5 years, you’ll get 30 days —an opportunity for rest, rejuvenation, and personal pursuits.
- ** Company Group Pension Plan**: Our commitment to your financial well-being includes competitive employer contributions to your pension starting at 7% to a maximum of 12%.
- ** Enhanced Maternity and Paternity Benefits**:Celebrate life’s milestones with confidence, knowing that our policies support growing families.
- ** IWM4me**: Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being.
- ** Free Sanitary Products**: We prioritise your comfort by providing free sanitary products across all our sites.
- ** Retail Discounts**:25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops (via our EAP provider) and MyActive discounts for health and wellbeing based retail discounts (via IWM4me)
- ** Free Entry to IWM Air Shows**:Witness the thrill of vintage aircraft at our air shows.
- ** Free Entry to Partner Museums & Galleries**: Immerse yourself in art, history, and culture through our reciprocal arrangements with other institutions.
- ** In-House Training Programmes**: Fuel your intellectual curiosity and professional growth through our comprehensive training initiatives.
- ** Season Ticket Loan Scheme**:Simplify your daily commute with our interest-free loan program.
- ** Cycle 2 Work & Cycle Hire**: Promote well-being and environmental consciousness by cycling to work.
- ** Eye Tests**:Money back up to £80 for an eye test and a new pair of glasses.
- ** Employee Assistance Programme**:Access confidential support for personal or work-related challenges.
- ** Civil Service Sports Club Membership**: Opportunity to join and enjoy ad