Operations and Administration Assistant

19 hours ago

Brighton, United Kingdom OutOfOffice.com Full time

Out Of Office is a global leader in luxury LGBTQ+ travel, renowned for curating extraordinary travel experiences to destinations around the world. From the turquoise lagoons of Bora Bora to the icy depths of Antarctica, our passionate travel experts wow even the most discerning travelers.

Everything we do is completely tailor-made, and our team has the creative freedom to make anything happen (and we mean anything). Our itineraries feature more private yachts than shared buses, and no two bookings are ever the same.

Our people set us apart. We encourage our team to build strong, genuine, and meaningful relationships with clients, bringing their own flair and personality to the role. We champion diversity and pride ourselves on being passionate, consultative, and motivated by unparalleled service. It's the reason our clients keep coming back.

We also work behind the scenes to ensure our itineraries are inclusive and welcoming to all, even in countries with less progressive LGBTQ+ laws. We take pride in our 5* Trustpilot ratings and you will be an integral part of ensuring we retain and grow it.

**About the Role**:
This is a brand new role within our established Operations Team, with a focus on bridging the gap between Sales and Operations. You will be working closely with the Sales Team to assist with all post-booking processes, ensuring our bookings travel without a hitch, and our clients have a seamless booking experience every single time.

Within this role, you will be responsible for:
Booking itineraries, including accommodation, flights, transfers, tours and more - ensuring strong eye-for-detail at every stepAssisting the Sales Team with any post-booking questions from our clientsHandling booking-related issues, including flight cancellations and schedule changes - problem solving to minimise any avoidable issuesAssisting with booking cancellations and date changesMaintaining an organised booking system, ensuring it's always up-to-date and accurateLiaising with suppliers and partners to ensure bookings travel without a hitchCovering inboxes during annual leave

**Requirements**:
- Brighton based, or available to travelSelf-starter with excellent organisational skills and the ability to multitask effectivelyAdept at communicationMeticulous attention to detailProactive approach to problem solvingCustomer-oriented solutions expertCollaborative team player with a passion for LGBTQ+ travel

**Benefits**:
**Why Out Of Office?**- A competitive basic salary and bonus scheme depending on experienceA hybrid office/home working model to ensure a healthy work-life balanceA fun and incentivised sales environment where hard work and successes are always rewardedGreat travel perks25 days of holiday with incremental additional days

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