Customer Service Advisor

5 days ago

Birmingham, United Kingdom Jobwise Ltd Full time

Are you are based in Birmingham and want to work for the biggest name in Europes vehicle marketing industry? Are you looking to join your next Customer Service Advisor team that feels like a family who offer support in the workplace, hybrid working, plusextensive list of benefits for health, shopping, and car discounts? Then please apply
Your next employer is offering a competitive salary of GBP19,000-24,000 dependant on experience. This is a full-time position, and some days in their office in Birmingham is required. The office is recently refurbished, featuring a pool table, and break outrooms and much more. Discounts on car purchases, mental health support, discounts at Tesco and Asda plus so much more. This is a massive opportunity to join a nationally recognised company that is continuing to grow at a phenomenal rate
What will you be doing as a Customer Service Advisor
- Provide support for customers following their car purchase
- Process delivery and collection requests for the customers vehicles.
- Promote the range of services and sales to existing and new buyers
- Maintaining and updating customer details and records
- Liaise between internal departments and customers where required
- Maintain the highest level of customer service by delivering excellent resolutions to ensure customer satisfaction on every call.
We are looking for a Customer Service Advisor with the following qualities
- Customer service experience, from an office or contact centre background
- Professional communication and ability to work effectively with each customer query
- Ability to manage your time within a busy call environment
- Positive attitude, able to work part of a team
- Able to handle any difficult situations in a calmly and confidently.
- You must be able to work 1 in 4 weekends and additional days off will be given during the week. Weekend work will always be home based.
Some of the benefits you will get as joining the Customer Service Advisor team
- Very competitive salary, GBP19,000-24,000 dependant on your experience
- bonus after 6 months probation
- Commission scheme paid quarterly based on performance
- 25 days holiday plus bank holidays
- Laptop and equipment
- Employee assistance programme
- Access to hundreds of vouchers and discounts for shopping, groceries, cinema and much more
- Cycle to work scheme
- Free eye tests and voucher towards any glasses required
- Learning, training, and development opportunities - options to take NVQs, and other management training
- Pension scheme
- Free parking on site
- Access to discount schemes from 1-30% off the purchase of a new car from most manufactures. Some discount schemes are available to immediate family members too
- Discounts for you, friends, and family to buy and sell cars at auctions
If this sounds like a role you will LOVE, please send your CV to us today
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