Helpdesk Support Specialist

1 week ago


Gatwick Airport, United Kingdom Aerfin Full time

**Helpdesk Support Specialist**

**Location**: Gatwick

**Date Published**: 09/11/23

Reports to: Head of IT Infrastructure

Job Family: Digital

No. of direct reports: 0

Location: Gatwick

**Role Purpose**

We are seeking a Helpdesk Support Specialist to provide outstanding support to our employees and ensure seamless hardware and software functionality at all times.

**Key Accountabilities**

**Responsibilities**:

- Resolve technical support issues related to computer systems, hardware, and software.
- Create and manage user accounts, permissions, and passwords.
- Escalate unresolved issues to the appropriate internal teams or vendors, ensuring comprehensive solutions.
- Track, document, and maintain a log of all help-desk interactions, including problem descriptions and resolutions.
- Maintain a knowledge base of common issues and solutions.
- Conduct IT orientation and training for new employees.
- Collaborate with IT team members to maintain network and system security.
- Assist in managing inventory of hardware and software resources.
- Stay current with system information, changes, and updates.
- Perform routine preventive maintenance on systems and equipment.
- Provide out of hours support to the business, this will be on a rota basis.

**Skills & Experience**

**Qualifications**:

- Good troubleshooting and problem-solving skills, with a focus on delivering exceptional customer service.
- Ability to prioritise and manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills.
- Patience and the ability to explain solutions in user-friendly terms.
- Willingness to continue learning and adapting to new technologies.
- Willingness to earn certifications like CompTIA A+ or Microsoft Certified: Windows Server Fundamentals are a plus.


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