Caniad Team Leader

**Contract**: 30 hours, permanent.

**Salary**: £22,680.90 pro rata, actual salary £18,144.72

**Location**: Neville Street, Cardiff

Caniad is a service user and carer involvement service for people that use mental health services, and their carers, in Cardiff and The Vale. The Caniad service is hosted by Adferiad Recovery.

The Team Leader will be responsible for offering support within mental health services across Cardiff and The Vale to lead a team to facilitate involvement and co-production opportunities to enhance services. The Team Leader will bring together a range of people from a range of backgrounds who have recent experience of mental health services, with a view to enabling true representation of the communities that we serve. The Team Leader will also support the Service Manager by ensuring all Caniad Coordinators’ duties are complete and accurate.

The will support the Team Leader to identify involvement opportunities, facilitate attendance at meetings, forums and events, recruit new members, support provision of relevant training and IT support.

**Responsibilities**:
To work with individuals who use mental health services to facilitate a range of mechanisms to share their views and experiences and contribute towards the planning, design, delivery, monitoring and evaluation of the services they, or their cared for, receive.

The Team Leader will be responsible for offering support within mental health services across Cardiff and The Vale.

To develop pathways into involvement for people that may not have shared their views before.

To make involvement opportunities visible and attractive to a broad range of people that use services and their carers. This includes people from communities that may have barriers to having their voices heard for a range of reasons.

To develop strong links with all community representative groups and services that can promote our involvement opportunities and help overcome the barriers that can prevent some people either understanding or feel able to contribute.

To develop monthly ‘Big Chat’ and ‘Caniad Forum’ meetings across the region and ensure that meaningful feedback and engagement is received from Health Board colleagues and citizens.

To communicate the ‘Pyramid of Involvement’ model to Service Users, Carers, Service Providers and Service Planners to illustrate the range of involvement opportunities available through Caniad.

To communicate widely the Single Point of Access details to all stakeholders and ensure that social media channels and all communication channels are closely monitored to provide swift responses.

To ensure (with the support of the Caniad Service Manager) that all required training is completed for the staff team and that all Involvers receive the correct training required to fulfil the particular involvement opportunity that they are contributing to.

To constantly evaluate opportunities with Service Providers, Planners and Involvers to identify opportunities for developing involvement opportunities.

To promote the opportunities within the Recovery College and ensure developmental pathways for students into Caniad involvement opportunities (linking to the ‘Pyramid of Involvement’).

To maintain up to date records, statistics and proforma as required to monitor and evaluate the effectiveness of the service and to contribute this information to overall service reports as required.

To motivate staff and support them in their daily tasks.

**Person Criteria**:

- No specific qualifications are required, although NVQ Competencies in NVQ 3 in Care Management/Health & Social Care would provide some evidence of competence for the post.
- Experience of attendance and participation in strategic meetings e.g. multi-disciplinary meetings
- Experience of working with and developing groups involving and working in partnership with a diverse range of people
- Experience of working with people with a mental illness or substance dependency, including producing appropriate risk assessments
- Experience of working with disadvantaged groups/individuals Experience of working with different sectors
- Experience of leading a team

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 30 per week

**Salary**: £22,680.90 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Referral programme
- Sick pay
- Store discount
- Wellness programme

Schedule:

- Day shift
- Monday to Friday

Work Location: One location

Reference ID: H165