Commercial Experience Supervisor

5 days ago

Glenrothes, United Kingdom Fife Cultural Trust Full time

**Job Title**: Commercial Experience Supervisor

**Contract Type**: Permanent

**Hourly Rate**: £12.76 - £13.98 plus unsociable enhancements

**Grade**: FC05

**Hours**: 16 hours per week

**Location**: Rothes Halls

**Job Reference**: ON000421

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are - Fearless, Inviting, Fair and Exciting.

As an employer, we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket Along with this, you can also access discounted gym/swim memberships and other employee benefits.

**The Role**

We have an exciting opportunity for a Commercial Experience Supervisor to join our Commercial Services team. Your days and hours of working will flex to meet the business needs, and this will include regular weekend and evening work, predominantly at our Escape Room in Rothes Halls. The role offers potential to develop your skills and experience as we continue to expand our commercial experiences, supporting exhibitions and events across our sites.

You’ll supervise the day-to-day operations of Cryptic Kingdom Escape Room, leading a team of Game Masters to deliver immersive and exciting experiences to our customers. Building new audiences and increasing sales through imaginative promoting of both digital and face to face activities.

The full job description can be found on our current vacancies page on our website.

**About You**

You’ll come from a sales background, with leadership experience but it will be your enthusiasm to ensure high levels of customer service that makes you really stand out. Naturally good with people, you’ll be able to put customers of all ages and backgrounds at ease, whilst helping to promote our products, events, and services.

Organised, efficient and thriving on variety, you will be confident in helping customers with queries, maximising sales, along with the creative flair needed to inspire and engage both service users and team members. It goes without saying you’ll need excellent numeracy, literacy and communication skills, but you’ll also need excellent administration skills.

**How to Apply**

We are an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

**Job Type**: Part-time
Part-time hours: 16 per week

**Salary**: £12.76-£13.98 per hour

Schedule:

- Weekend availability

Work Location: In person

Reference ID: ON000421

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