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Utilities Billing Specialist

2 weeks ago

Salford, United Kingdom Leep Utilities Full time

**ROLE PURPOSE**

Leep Utilities owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.

Leep is the result of a joint venture between the independent mid-market infrastructure investment manager, Ancala Partners LLP and one of the UK’s leading private real estate investment and infrastructure companies, The Peel Group. We deliver straightforward connections throughout the UK and hold the relevant licenses that allow us to adopt regulated utilities on new developments.

We are looking for a Billing Specialist to join our Billings team. Reporting to the Head of Customer Services (Billing), the role is responsible for the day to day administration and support to our Customer Operations teams, who deal with a portfolio of domestic and commercial customers. The role covers a mix of general administration within the team and system support for tariffs and bulk bills.

**PRINCIPLE DUTIES & RESPONSIBILITIES**
- Manage all billing aspects of a dedicated portfolio of 30-60 sites, representing £500K~£1M in monthly invoices
- Manage the automated invoiced exception queues
- Adhoc charge allocation to customers’ accounts
- Handling queries via Freshdesk, liaising with customers, suppliers and internal users as required.
- Monthly tariff administration for variable tariffs
- Communicate with internal and external clients to resolve billing questions
- Ad hoc duties as and when required

**KNOWLEDGE & SKILLS REQUIRED**
- Good core IT skills inclusive of knowledge of Microsoft Word, Excel and Mail Merge
- Strong written and verbal communication skills
- Good inter-personal skills and the ability to respond to verbal and written queries across Leep Utilities portfolio of sites in an efficient and effective manner
- The ability to work independently and as part of a team
- Proactively builds on-going relationships with internal and external customers and stakeholders
- Ability to adapt as priorities/demands change and initiate actions.
- Flexible and professional approach.
- Good communicator who can provide clear and articulated responses to customers in all situations.
- Proactively builds on-going relationships with internal and external stakeholders.
- Good team worker.
- Evaluates alternative solutions.
- Ability to adapt as priorities/demands change and initiates action.
- Takes initiative to sort problems that may not have been seen before.

**BENEFITS OF WORKING WITH LEEP**

Leep believes in stable growth and putting people first. Our 5 year strategic growth plan gives us both stability today and an amazing outlook for the future. We have a very friendly, supportive and collaborative culture here at Leep, which you could be a part of You will also benefit from
- 25 days holiday + bank holidays
- Company pension plan
- Health Cash Plan
- Annual bonus plan
- Collaborative and supportive company culture
- Team social events
- Fresh fruit baskets delivered to the office twice a week

Come and join us today

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: One location