Current jobs related to Customer Service Agent - Carlisle - Carlisle Brass

  • Customer Service Call Centre Agent

    2 weeks ago

    Carlisle, United Kingdom Solar Maintenance Services Full time

    Are you passionate about renewable energy and green technologies? Do you excel in customer service and thrive in a fast-paced environment? If so, we have the perfect opportunity for you! About Us: At NLE Group / Solar Maintenance Services, we are dedicated to providing high-level maintenance and support for solar energy systems. As a leader in the renewable...

  • Sales & Customer Service Representative

    3 weeks ago

    Carlisle, United Kingdom Acorn Insurance Ltd Full time

    Job Title: Sales & Customer Service Representative Location: Formby Salary: £25,877 - £27,515 Plus up to £2,000 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 12:30pm About the role: The...

  • Site Agent

    2 hours ago

    Carlisle, United Kingdom DSD Construction Full time

    DSD Construction is currently seeking a highly motivated and experienced Site Agent who is based in Cumbria.Job RoleThe Site Agent will be responsible for the management of the construction site, to achieve required project delivery to the customers’ objectives, while maintaining standards of health and safety, quality, environmental impact, and cost...

  • Sub Agent

    4 days ago

    Carlisle, United Kingdom Morgan Sindall Plc Full time

    **Sub Agent** **Location: Carlisle** **_ **About us**: **Would you like to work for one of the **_most successful and secure_** companies within the UK Infrastructure industry with a vision to be a market leader across all of the sectors in which we operate?** **_ Morgan Sindall_** provides national infrastructure services to private and public sector...

  • Site Agent

    4 days ago

    Carlisle, United Kingdom Morgan Sindall Plc Full time

    **Site Agent** **Location: Carlisle** **_ **About us**: **Would you like to work for one of the **_most successful and secure_** companies within the UK Infrastructure industry with a vision to be a market leader across all of the sectors in which we operate?** **_ Morgan Sindall_** provides national infrastructure services to private and public sector...

  • Stock & Customer Services Administrator

    2 weeks ago

    Carlisle, United Kingdom Quest Search and Selection Ltd Full time

    **The Company** Quest Search & Selection have partnered with one of the world's leading experts in all-weather sports clothing. **Key Responsibilities of this Stock & Customer Services Administrator position -** - Inform customers of delivery dates and stock shortages. When stock becomes available, fulfil all stock shortages - Provide assistance to...

  • Trainee Estate Agent

    2 days ago

    Carlisle, United Kingdom LSL Property Services Full time

    Job Locations: UK-Carlisle Job Profile: Your Move are looking for a highly motivated Trainee Estate Agent / Sales Negotiator to join our estate agency branch in Carlisle on a full time, permanent basis. As one of the most trusted names in the UK and part of the LSL Property Services group, Your Move is proud of its reputation as a professional estate...

  • Field Agent

    1 week ago

    Carlisle, United Kingdom Resolvecall Full time

    **Field Agent / Warrant Officer based in Carlisle (CA Postcode)** - Do you want to work for an Investors in People Gold awarded company with a potential to earn over £35,000 a year? - Do you want a better work/life balance? Working 4 days out of 7 with every weekend off and an additional day off during the week. - Would you like a job working for a market...

  • Field Agent

    2 weeks ago

    Carlisle, United Kingdom Resolvecall Full time

    **Field Agent / Warrant Officer based in Carlisle ( CA )** - Do you want to work for an Investors in People Gold awarded company with a potential to earn over £35,000 a year? - Do you want a better work/life balance? Working 4 days out of 7 with every weekend off and an additional day off during the week. - Would you like a job working for a market leader...

  • Section Agent

    4 days ago

    Carlisle, United Kingdom Story Contracting Full time

    **Section Agent/Project Manager - Carlisle Southern Link Road (CSLR)** Are you customer focused with the ability to engage and build relationships? Can you deliver exceptional results on a range of projects and drive success within a team? Do you want to make a difference in a growing region? We have an exciting opportunity for two Section Agent/Project...

Customer Service Agent

2 weeks ago

Carlisle, United Kingdom Carlisle Brass Full time

Job Title**:Customer Service Agent**

Reports to**:Assistant Customer Service Manager**

Hours**:40 per week working between 08:30 to 17:30 Monday to Friday**

Location**:Carlisle**

Salary**:£23,880 to £24,380 per annum dependent on industry experience.**

A salary progression scheme rewarding a combination of skills, values, industry experience and length of service is applicable.

**About Carlisle Brass**

We are one of the UK’s most recognised architectural hardware brands, synonymous with architectural ironmongers, builders’ merchants, and major DIY retailers since 1986.

Located in Cumbria, home of the English Lake District, we operate a next day service, nationwide and beyond. We are passionate about our products, people, and customers.

Carlisle Brass are part of the ASSA ABLOY group, the global leader in access solutions.

**Purpose of the role**

To provide an industry leading and customer-focused service to our customers while delivering and exceeding personal and departmental Key Performance Indicators (KPIs). You will provide customer service excellence, championing the Carlisle Brass and Eurolite brands through a variety of communication channels to our customers.

The core function of your role will support our sales growth and customer satisfaction targets to maintain our position as the UK’s largest specialised developer of door and window furniture for both residential and commercial properties. Your role will also involve working closely with our Cylinder Workshop department, as well as the Eurolite range of products to the electrical wholesale market.

**Key responsibilities**
- Ensuring customer orders across all communication channels are processed quickly and efficiently to ensure a smooth order flow to the warehouse.
- Providing detailed product and service information to our customers.
- Ensuring that problems are resolved, and enquiries are dealt with fully.
- Achieving, maintaining and improving KPI’s, both departmental and personal.
- Maintaining customer records by updating account information.
- Building positive relationships with customers and our sales teams.
- Processing and supporting our Managed Account Customers via a variety of software packages, web processing and EDI ordering where necessary.

**Skills, competencies, qualifications and personal experience**
- A mind-set that always puts the customer first.
- Excellent written and verbal communication skills.
- The ability to manage multiple priorities and deadlines.
- Strong MS Office skills.
- Commercial acumen.
- A mind-set for continuous improvement.
- Used to a busy and vibrant environment.
- A proven track record of hitting targets.
- Used to working as part of a team.

**Please note that all job descriptions are for guidance only and can change as and when the needs of the business dictate.**

**Job Types**: Full-time, Permanent

Pay: From £23,880.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Application deadline: 07/03/2025