Flight Booking Desk Associate

4 days ago

London, United Kingdom IQVIA Full time

**Job Overview**
Flight Booking Desk Associate will be responsible for planning, booking, and managing travel arrangements for IQVIA and non-IQVIA personnel attending corporate meetings and events across Global locations. This role requires excellent organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously.

**Essential Functions**
- Coordinate flight travel arrangements for IQVIA and Non-IQVIA employees, including some limited, accommodation, transportation, and itineraries.
- Communicate with attendees to gather travel preferences, requirements and itineraries
- Research and recommend travel options based on client preferences and budget.
- Ensure all travel bookings comply with company policies and budgets.
- Utilise online and offline booking tools and process to secure the best rates and options
- Provide attendees with detailed travel itineraries and support throughout their journey.
- Handle any travel-related issues or emergencies promptly and efficiently.
- Maintain accurate records of travel expenses and prepare reports for management.
- Ad-hoc and regular reporting of travel transactions.
- Pricing audits to check that corporate pricing remains competitive to prices being offered on the internet to the consumer market.
- Continuous review of standard operating procedure documents, to ensure they are updated and maintained.

**Requirements**:

- Previous experience of working in a customer facing environment communicating and administering end-user requirements, ideally in the Travel industry but this is not essential.
- Using travel booking software (ideally Concur) and or similar corporate administrative software solutions.
- Knowledge of travel regulations and requirements (not essential)
- Bachelor's Degree
- Strong analytical and numeracy skills.
- Strong problem solving skills.
- Effective verbal and written communication skills.
- Ability to manage conflicting priorities.
- Ability to establish and maintain effective working relationships with co-workers, managers and clients.
- Ability to work under pressure and handle last-minute changes.
- Attention to detail

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