Receptionist - The Cinnamon Club

2 weeks ago

London, United Kingdom Cinnamon Club Full time

**Receptionist**:

- Generous Team Member Benefits - 50% Discount
off your total bill for you and 5 friends in all of our brands (T&C's
apply) - discounted food on Shift - Career Development Opportunities
- Apprenticeship Scheme
As a member of the Cinnamon Collection team, we
want you to devote your time and attention to delivering extraordinary guest
experiences. We have built up a reputation of serving the highest quality
Indian cuisine all cooked to order and served with friendly hospitality.
**Job Profile**:

- Meets,
greets and warmly welcomes every person that enters the building
- Answers
every phone call to the switchboard within 3 rings
- Aids
the Reception/Assistant Manager and Head Receptionist in the smooth
running of the meal sessions

**Main Duties**:

- To
maximise booking potential by constant update and maintenance of the
reservations system.
- To
plan meal sessions by drafting efficient table plans and to run ‘the book’
during those sessions.
- To
maximise cover potential by allowing for late bookings, walk-ins and last-minute
cover adjustment as well as using every table to its optimum capacity.
- To
update the reservations system by the end of every service.
- To
make and answer all telephone calls with a professional, friendly, and clear
voice. To always be polite, respectful, focused on finding solutions for the
guests and colleagues. To never sound angry, tired, or frustrated on the
telephone or be rude.
- To
greet and seat all guests with the utmost friendliness and professionalism.
- To
be fully familiar with regular and VIP guests.
- To
work according to the agreed operating procedures laid out in the Reception Manual.
- To
assist with clearing and resetting of tables whenever needed.
- To
liaise fully with the kitchen, floor, and bar prior to and during service
sessions to ensure that they are all fully briefed / updated on all relevant
detail.
- To
communicate with the relevant staff members when relocating between
departments.
- To
print, maintain and update menus/ wine lists/covers and ensure that there are enough
for every service.
- To
maintain the highest possible standards of personal hygiene and appearance in
compliance with company rules regarding personal appearance.
- To
ensure the highest levels of cleanliness, hygiene and safety at work at all
times in accordance with the Health and Safety at Work Act 1977.
- To
report any customercomplaints or comments immediately to the Reception
Manager or Duty Manager.
- To
keep the cloakroom clean and tidy at all times.
- To
work as a team player at all times and be prepared to be flexible in order to
ensure that operations are always as efficient and profitable as possible.

**What’s in it for you
**You will receive support, training and development
opportunities from the moment you start, helping you to become a Cinnamon
expert.
- Training & development courses
- Discounted food on shift
- Flexible working opportunities
- 50% Discount off your total bill for you and 5
friends in all of our brands (T&C's apply)
- Employee assistant programme
- Refer a friend scheme
- Exclusive access to 1000’s of discounts of
online and high street retailers and restaurants
- Apprenticeship scheme

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