Customer Service Advisor

2 weeks ago

Chester, United Kingdom 3R Consulting Ltd Full time

Our Market Leading Client in the Payroll/Umbrella/Contracting space are looking to expand again and seek to add a Customer Service Advisor to their ranks as a member of a well organised and highly motivated Team, so you will ensure that all customers receivea high quality service.

Role Responsibilities

Deliver and maintain a professional service at all times, ensuring you are courteous whilst providing an efficient service to any prospective or existing client, resolving enquiries directly wherever possible.

You will be responsible for inbound calls. You will aim to answer all calls promptly, ensuring that we are able to maintain the business objective of a low missed call rate

Review and process all eligibility to work documents received in line with ETW policy.

Review and process all expense claims received in line with Expenses policy.

Forwarding any potential agency sales leads to the Business Development team or Limited Company leads to JSA.

Be able to explain each area of the Payslip, and/or the Pay Advice, for the respective solution.

Core Competencies

Experience of working in a team in a customer service environment.

Customer Service/Client management expertise.

The ability to understand legislation that relates to our business.

Competent financial acumen.

Excellent communication skills, especially listening, that allow you to inform, help and advise customers clearly and to liaise effectively with clients.

Confident and polite manner, displaying patience, tact and diplomacy when dealing with difficult customers or situations.

Team player with an ability to work well under pressure.

Self-motivated.

IT literate (Microsoft and internal database systems).

Qualifications and Experience

Five GCSEs (grade C or above) or equivalent.

Tax qualification or similar ideal not essential.

Relevant experience in a similar position.

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