Subject Matter Expert, Financial Crime Screening

Remote in the UK | £34,650.00 - £43,000.00 depending on experience plus stock options + Benefits | Fighting Financial Crime the Monzo Way

**About us**:
We're here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.

**About our Financial Crime Customer Operations team**:
Our Financial Crime Customer Operations team is at the heart of how we protect Monzo and our customers from economic crimes such as fraud and money laundering.

In our Screening team we support various aspects of the customer journey such as onboarding (we call them sign-ups), ongoing monitoring, and event based review. Our Investigators conduct reviews on tasks where our customers may appear on fraud prevention or sanctions databases or where they may be classified as a politically exposed person (PEP). We conduct due diligence on our customers based on our customer risk assessment and support our financial crime risk teams by recommending or making fair and proportionate risk based decisions on their behalf.

**What you'll be working on**:
We are looking for Financial Crime Screening Subject Matter Experts (we call them 'Technical Managers' at Monzo) to join our Screening operation and support us with the roll-out of extensive enhancements to the bank's enhanced due diligence, customer risk assessment control, and sanctions screening controls.

As a Financial Crime Technical Manager you will play a key role in our Financial Crime Screening operations leadership team. You'll work closely with stakeholders across the bank, implementing change, supporting the enhancements of controls and policies, building operational processes, and conducting quality control and risk assessment activities. You'll be responsible for ensuring our Financial Crime Investigators achieve effective and high quality outcomes in their tasks, while also personally completing our riskiest and most complex tasks.

You'll act as the final point of technical escalation for Screening and Customer Due Diligence related issues within Financial Crime Operations, ensuring actionable feedback is provided to Team and Operations Managers. You'll also act as a delegate for high risk decisions on behalf of our financial crime risk teams.

You will confidently articulate complex and technical financial crime matters to the Operations Manager and Team Managers and maintain an overview of financial crime risks facing the Screening operation. You will also support the Operations Manager with hiring exceptional talent, leading technical interviews and providing detailed feedback - don't worry though, training will be provided to make sure you are equipped for hiring activities.

**In your day-to-day**:

- You'll provide clear, concise and actionable guidance to your Operations and Senior Manager around financial crime issues
- You'll investigate or oversee extremely high risk, urgent or complex due diligence, risk assessment and screening tasks
- You'll perform nominated approvals on behalf of senior management and financial crime risk
- You'll work with stakeholders across the business to support product launches and embed new controls, writing guidance and sometimes building operational processes
- You'll answer urgent or risky escalations, making final decisions on behalf of Operations leadership
- You'll support the business with complex complaints investigations (e.g. Financial Ombudsman Service) where there is a financial crime element
- You may be involved in engagement with external parties, supporting senior leadership with new regulatory or legislative changes
- You'll proactively identify gaps in the operation's effectiveness, developing and delivering training and coaching where required.
- You'll support the Operations Manager with hiring exceptional talent into the team
- You have significant experience fighting financial crime
- You are a strong team player but can work effectively as an individual contributor with limited supervision.
- You have the ability to handle complex escalations from investigators, team managers and a range of stakeholders.
- You can provide actionable specific feedback to a wide range of audiences and levels.
- You have experience of identifying emerging risk trends.
- You are confident and proficient in coaching and mentoring colleagues and open to delivering ad-hoc training.
- You have a strong understanding of UK legislation and regulations around economic crime, as well as industry best practice guidance.
- You are able to clearly articulate financial crime risks facing fintechs and the banking sector.
- You understand