Administrator - Internal

17 hours ago


Buxton, United Kingdom SGS Full time

Company Description
SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

At SGS, we have an open corporate and international culture, we offer a dynamic work environment in a leading global company. Our high professional standards and our sustainability approach guarantee you a future-oriented work environment. We invest in our employees for the long term and we are committed to supporting your development within the company.

Job Description**
Job Title**: Administrator - Internal

**Job Type**:Permanent
**Hours**:37
**Job Location**:Buxton
**Salary**: £20000-£22000
**Main Purpose of Role**

To support and develop the sales presence and processes within SGS Baseefa, ensuring effective and timely management of customer enquiries, quotations and orders. Responsible for delivering a proactive customer service which maximises the conversions of enquiries, as well as supporting the business with initiatives for growth.
**Key Accountabilities**
- Liaise with customers and engineers at enquiry stage, and collection of all relevant information in order for a quotation to be prepared.
- Timely processing of enquiries and tracking of quotation requests to ensure maximum level of customer satisfaction
- Accurate and prompt preparation and issuing of quotations in order to create a standardised quotation process.
- Follow-up of sales enquiries and quotations within agreed timescales, and processing and project activation at order stage to maximise order intake.
- Maintain an accurate and comprehensive enquiry-to-order system, and suggest and implement improvements.
- Develop knowledge to provide basic technical assistance to customers in order to further develop customer relationships..
- Provide commercial point of contact for new and existing customers.
- Manage enquiries from SGS affiliates and the CRM system to ensure good quality consistent replies
- Proactively identify other services that might be relevant to customers and advise them accordingly.
- Represent SGS Baseefa at exhibitions and during customer meetings as required.
- Provide support to customer service initiatives, and help to promote a culture of customer and commercial focus within the business

Qualifications**
Experience**
- A good understanding of Microsoft Packages, including Word & Excel
- Good customer service skills
- A keen willingness to learn new processes within SGS

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