Practice Receptionist

1 week ago

Buxton, United Kingdom Gtd Healthcare Full time

Reception duties Welcome and receive all patients and visitors to the Practice. Assist and direct patients to the appropriate healthcare professional/service when they arrive at the Practice. Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional and ensuring careful and accurate recording of details at all times. Project a positive and friendly image to patients and visitors either in person or on the telephone.

Explain Practice arrangements and formal requirements to new patients wishing to register and those seeking temporary registration ensuring all registration procedures are completed. Complete new registration procedures and ensure accurate recording of details at all times. Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.

Action repeat prescription requests and ensure they are ready for collection by the patient within 48 hours. Provide test results to patients on advice from the GP or Nurse. Accept payment and issue receipts for private (non general medical services) services. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Act as a chaperone for general examinations if requested following appropriate training. Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen. Deal with general enquiries and explain procedures as requested. Offer general assistance to the Practice team.

Clerical/administration To have a thorough knowledge of all Practice procedures and protocols and know where to access them for reference adhering to them at all times. Ensure adherence at all times to the requirements of the Data Protection Act. Maintain and monitor Practice appointment system. Process all incoming and outgoing mail.

Action information received. Undertake Choose and Book appointments as requested. Action, retrieve and accurately re-file patient notes and records as required. Ensure correspondence, reports, results etc.

are filed/scanned promptly in the correct patient record and are available when patients are seen. Action notes from GPs for individual patients using the Practice clinical system. Enter and code specific data from Consultant letters, and other correspondence. Summarise new and existing patient notes following appropriate training.

Premises Open up premises at the start of the day, if first to arrive, de-activate the alarm make all necessary preparations to receive patients for the opening time of the Practice. When last to leave premises at the end of the day, ensure that the building is totally secured, telephone diverted to Out of Hours number, internal lights are switched off and the alarm activated. Clear and re-stock consulting rooms as required. Ensure the reception area, notice boards and leaflet racks are tidy and free from clutter and obstructions.

  • Receptionist - Elmwood Medical Centre

    1 week ago

    Buxton, United Kingdom gtd healthcare Full time

    An opportunity has arisen for an enthusiastic and committed individual to work as a receptionist at Elmwood Medical Practice.Excellent customer service skills are essential for this role. Applicants should be friendly, confident, resilient, flexible, have well developed team work, communication and organisational skills. Experience of working within a...

  • Veterinary Receptionist

    3 days ago

    Buxton, Derbyshire, United Kingdom IVC Evidensia Full time £17,148 per year

    Passionate about pets and delivering excellent customer service? Then this is the role for youHere at Overdale we are looking for a friendly and approachable Veterinary Receptionist to join our team on a part-time basis. We're looking for someone with excellent communication skills, both verbal and written, and strong organisational abilities with keen...

  • Veterinary Receptionist

    3 days ago

    Buxton, Derbyshire, United Kingdom IVC Evidensia Full time £17,148 - £25,000 per year

    Passionate about pets and delivering excellent customer service? Then this is the role for youHere at Overdale we are looking for a friendly and approachable Veterinary Receptionist to join our team on a part-time basis.We're looking for someone with excellent communication skills, both verbal and written, and strong organisational abilities with keen...

  • Receptionist and Insurance Administrator

    5 days ago

    Buxton, Derbyshire, United Kingdom IVC Evidensia UK Full time

    Here at Overdale, we are looking for a Receptionist and Insurance Administrator to join our fantastic teamIn this role you will be the first point of contact for clients and the general public both on the telephone and in person. You will be demonstrating a professional and knowledgeable impression to promote the Practice and give confidence to our clients....

  • Health Records Officer/receptionist

    4 days ago

    Buxton, United Kingdom Derbyshire Community Health Services NHS Foundation Trust Full time

    Buxton Hospital Evening Receptionist We have an exciting opportunity for a highly motivated, enthusiastic Health Records Officer/Receptionist. This is an extremely varied post and will involve contact with patients, managers and staff of all levels. Applicants should be friendly, reliable, flexible and multi-talented and enjoy working as part of a...

  • Receptionist and Insurance Administrator

    5 days ago

    Buxton, Derbyshire, United Kingdom Vet Record Careers Full time

    Here at Overdale, we are looking for a Receptionist and Insurance Administrator to join our fantastic teamIn this role you will be the first point of contact for clients and the general public both on thetelephone and in person.You will be demonstrating a professional and knowledgeable impression to promote the Practice and give confidence to our clients....

  • Receptionist and Insurance Administrator

    7 days ago

    Buxton, Derbyshire, United Kingdom IVC Evidensia Full time

    Here at Overdale, we are looking for a Receptionist and Insurance Administrator to join our fantastic teamIn this role you will be the first point of contact for clients and the general public both on the telephone and in person. You will be demonstrating a professional and knowledgeable impression to promote the Practice and give confidence to our clients....

  • Receptionist and Insurance Administrator

    5 days ago

    Buxton, Derbyshire, United Kingdom IVC Evidensia Full time

    Here at Overdale, we are looking for a Receptionist and Insurance Administrator to join our fantastic teamIn this role you will be the first point of contact for clients and the general public both on the telephone and in person. You will be demonstrating a professional and knowledgeable impression to promote the Practice and give confidence to our...

  • Receptionist / Administrator

    1 week ago

    Buxton, United Kingdom Hartington Surgery Full time

    **Job Summary**: To provide an effective and efficient first point of contact for all patients and to support the other members of the administrative and clinical teams. To facilitate data entry and administration. Key Responsibilities: Customer Service To attend to patients in person at the hatch, SMS message, e-consultation and on the telephone, promptly...

  • Receptionist

    2 weeks ago

    Buxton, United Kingdom Porthaven Care Homes Full time

    Haddon Hall Care Home Haddon Hall is a luxurious care home that provides expert 24-hour residential nursing, dementia and respite care for up to 75 elderly residents. This home offers a range of contemporary amenities, including beautifully decorated bedrooms equipped with ensuite facilities, a selection of stylish communal lounges, restaurants, a...