Health Records Officer/receptionist

Buxton Hospital Evening Receptionist

We have an exciting opportunity for a highly motivated, enthusiastic Health Records Officer/Receptionist.

This is an extremely varied post and will involve contact with patients, managers and staff of all levels.

Applicants should be friendly, reliable, flexible and multi-talented and enjoy working as part of a dedicated team.

You should possess excellent verbal and written communication skills and have previous front of house experience, including switchboard and reception.

It is essential that you are educated to GCSE standard.

An understanding of confidentiality is essential, as is the ability to be flexible, as you will be required to cover for annual leave and sickness when necessary.

As a DCHS employee it will be your responsibility to ensure that your behaviour and values reflect those set out in the DCHS Way.

This post is 16.5 hours per week, Monday-Friday. The post holder will be required to cover the reception area in the evenings working Mon - Thurs 3.45pm - 7pm and Fri 3.30 pm - 7pm.

Buxton Health Records Team comprises of a variety of different roles across Buxton and Cavendish Hospitals. We all work together to support each other and provide an excellent service for our patients and the other departments within the hospital.
- To provide excellent front of house services to patients and visitors attending the hospital.
- To work as part of the Medical Records team and to provide cover and support where necessary.
- Receive/make telephone calls to make and change outpatient appointments.
- Control of petty cash for travelling expenses in accordance with Standing Financial Procedures.
- To be responsible for operating a personal computer as part of the Patient Administration System (PAS).
- To maintain statistical data on the PAS system relating to patient activity, ensuring this information complies with Data Protection Regulations.

Further details in attached job description.

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people’s own homes and via virtual consultations.

During the pandemic response we have led the implementation of public vaccination centres in collaboration with partners across health and social care.

**PLEASE NOTE**: To view the Job Description and Person Specification, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
- To locate patient records for outpatients clinics.
- To prepare records for new patients.
- To ensure that provision of all medical records comply with Trust Policies and Procedures.
- To liaise with other hospital for timely release of medical records and to record these requests.
- To provide a filing service for medical records.
- To be responsible for operating a personal computer as part of the Patient Administration System (PAS).
- To maintain statistical data on the PAS system relating to patient activity, ensuring this information complies with Data Protection Regulations.
- To receive all patients and visitors attending the hospital.
- Receiving telephone calls to make outpatient appointments.
- Control of petty cash for travelling expenses in accordance with Standing Financial Procedures.
- Liaising with other disciplines regarding outpatient clinics.
- Manning the small hospital switchboard.
- To provide cover for periods of absence by other members of the team at the hospital and possibly on other sites if necessary.
- Provide on the job training for newly appointed staff.
- To contribute to PPI by delivering the best standards of integrated health and social care within the resources available within the service.
- Confidentiality must be maintained at all times. It is the responsibility of everyone to maintain this trust and as such forms part of the terms and conditions of the contract of employment.
- To be aware and comply with all Trust and local department policies
- To maintain housekeeping in the medical records libraries in line with the Trust Medical Records policies.
- General office duties, including photocopying, filing and relaying of messages to appropriate departments.
- To attend all mandatory and statutory training annually.
- To undertake any other duties appropriate to the grade as delegated from time to time by the Outpatient Operational Services Manager.