Customer Service Team Leader

2 days ago


Hertford, United Kingdom MIW GROUP LTD Full time

**Customer Services Team Leader**

Overseeing team
- Daily proactive HS ticket monitoring.
- Customer account allocation
- Daily stand up to discuss any concerns
- Daily communication with all KAM’s
- Identifying development areas
- Overseeing adhoc team activities (such as Marketing campaigns/Finance requests)
- Mentoring
- Being an extra pair of hands during busy periods
- Effective escalation to Director for any concerns

Daily/weekly activity and HS reporting/monitoring

1st escalation point for customer complaints

Develop/oversee RCA process (internal and external)

Engagement with internal teams to resolve 1st line issues

**Essential skills/experience**

Team leader experience (at least 1 year)

CRM experience

Strong customer service experience.

Outstanding written/verbal communication



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