Senior Service Advisor

3 days ago

Hatfield, United Kingdom Innova Search Full time

Role: Senior Service Advisor
Location: Hatfield

**Salary**: £28,000 - £30,000 + £38-40k OTE

Monday - Friday 8am - 6pm
Saturdays 1 in 4 8:30am - 5pm

Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service?

If the answer is yes to the above then we want to hear from you Our hugely successful client based in Hatfield is looking to recruit a new Senior Service Advisor.

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product.

A large part of the Service Advisor position involves:
Meeting and greeting customers in a friendly and courteous manner throughout the day.
Booking vehicles into the technical workshop.
Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in the workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
Adopting a sales approach regarding upsell.
Maintaining good housekeeping standards and orderly administration of your work.

About the requirements
We expect the new Senior Service Advisor to demonstrate some skills that will prove very beneficial in the position, including:
Previous experience within a main dealer environment
Customer awareness.
Ability to work to deadlines and targets.
Strong teamwork skills.
Confident and professional communication skills.
Full driving licence

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