Sales Administrator

Here at **Graham & Brown**, we are looking for a **Sales Administrator **to join the team at our Design Centre in **Blackburn**. You will join us on a **full-time basis **and in return, you will receive a competitive salary of **£19,998 to £21,040 per annum**, plus a great range of benefits.

**Graham & Brown** has had design and colour at the heart of our business for over 75 years. The Graham and Brown brand’s growing interiors offer stretches across categories from wallpaper, murals, paint, fabric, bed linen and more. We are committedto creating contemporary, leading-edge design, across our international markets, and we put the customer at the heart of everything we do. We have been recognised as a “Cool Brand” on seven successive occasions.

**We offer a range of excellent benefits, including**:

- Flexi-time working
- 32 days annual leave (including Bank Holidays)
- Generous staff discount on all Graham & Brown products, up to 60%
- Generous pension, totalling 10%
- Free car parking

In addition, you will benefit from a thorough induction programme, a collaborative culture and a friendly working environment.

**About the role**:
We are looking for an experienced **Sales Administrator**to assist and support the Sales Account Managers, by ensuring all the Sales Orders are processed in a timely and efficient manner, making sure we adhere to all customer lead times andbusiness cut off times.

You will carry out all general administration relating to pricing, order management, whilst keeping within the Company’s credit agreement and provide excellent customer service to both internal and external customers.

**Your key responsibilities as our Sales Administrator will include**:

- Process EDI orders and deal with any exceptions.
- Download orders received via customer websites and manually input.
- Check websites for out of date orders and chase with warehouse.Extend delivery dates where relevant.
- Check, chase and allocate stock.
- Deal with allocations of promotional lines and new ranges.
- Chase deliveries and deal with customer queries.Report issues to the warehouse.
- Process Pattern Room orders for POS, samples, boards and flappers.
- Process orders for Pattern Book stock to send to the Book Makers.
- Input and maintenance of all pricing records, by account and by groups of customers.
- Input all customer SKU codes so these appear on all documentation.
- Deal with pricing queries and raise the necessary credits.
- Manage back orders and ensure these are dealt with in a timely manner.
- Daily Checks of orders to ensure orders are progressed through to picking as soon as possible.
- Customer reports i.e. shipped reports to update customers of late or cancelled orders.
- Manage paint orders using the base and colourant recipe.
- Managing the sales orders to ensure the correct pricing is used for the order quantity.

**What we are looking for in our Sales Administrator**:

- Educated to GCSE standard as a minimum
- Previous experience of Office Administration
- Excellent Customer Service skills
- Excellent verbal and written communication skills
- Good attention to detail
- Confident in speaking to customers on the telephone
- Organisation skills
- Ability to work on own initiative
- Excellent knowledge of Microsoft Office packages
- A flexible approach to work

A friendly, well balanced person with good self-awareness, attention to detail and time management skills, you will remain calm, focused and professional under the daily pressure of dealing with customers, and resolving their issues.You will be drivento achieve results and strive to deliver against the agreed deadlines.You will be methodical and provide accurate information at all times

If you have the skills and experience we are looking for, click ‘**Apply**’ now to be considered our **Sales Administrator-** we’d love to hear from you