Payment & Orders Administrator

**At a glance**

**Role Title**: Customer Experience Partner Level 9, Payment and Orders Windows Partner

The Official Partnership Job Title is **Payment & Orders Administrator**

**Position**:This is a **Permanent** position

**Location**: Wilmslow -Onsite working only

**Hours of Work**:Full Time, **36.25 hours per week**. Working 5 days a week. Including 1 in 3 Saturdays based on business needs.
- Hours of operation are Monday to Friday 08:00 am - 18:00 pm with 1 in 3 weekend days (Saturdays 08:00 am - 18:00 pm based on business needs)

**Salary**:The salary for this role will be £23,600, Annual

**About Role**

The John Lewis Contact Centres are a vibrant, collaborative and growing area of The Partnership, and the role they play is essential to our delivery of outstanding customer service. The Centre must deliver comprehensive support and service to our customers, whilst operating at the most cost effective level.

**What you’ll be doing**
- You’ll be dealing with multiple queries, questions and complaints. Expect the work to be intense and sometimes involve tough interactions, but your commitment to solving intricate problems and the education provided will prepare you for effectiveness.
- A capacity for adept negotiation is crucial for resolving intricate and potentially emotionally charged customer issues, all while maintaining the interests of our customers, Partners, financial health, and brand value. Always adding value through effective influencing, communication and sharing of expertise
- No day will ever be the same. Regardless if it’s a one off interaction with a customer, or something more involved, you’ll impress our customers and your stakeholders with your professionalism, efficiency and personal touches, building on our strong brand loyalty.

**What does the Payments and Orders Windows Department do?**

As a P&O Partner you will be responsible for the start of the customer's Furnishing Fabric order journey. Checking estimates and taking payments and processing orders, answering customers queries, checking fabric availability, expected delivery dates, coordinating orders with multiple different products e.g. Blinds / Curtains / Tracks & Poles. With a key focus on outstanding customer service, solution focused and ensuring that our customers are kept informed. Also closely liaising with other stakeholders such as Estimators, Fitters and Suppliers.

**Essential skills you’ll need**
- Previous Customer Service Experience

**Benefits of the Partnership and the Role**- Full-Time working holiday entitlement 22 days holiday, plus public and bank holidays (this is prorated for part-time hours).- Great work-life balance, including a focus on well-being and flexible working and our equal parenthood leave Policy- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not- You’ll get a Partnership discount in-store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.- We’re proud of our exclusive hotels based in some of Britain’s most stunning areas and once you’ve been with us for three months, you’re welcome to explore them

**Find out more about the extensive range of exciting benefits that you could enjoy when you join us on our website under About the Partnership; Benefits.**

**Additional Information**:
Please be aware that the training is full time on Site training at Wilmslow.

The training hours are Monday to Friday 9am to 5.30pm for 4 weeks from Start date. No holidays are permitted during training.

You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

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