Maintenance Planner

**Maintenance Planner** Salary up to 33k Location - Loughton Monday to Friday - 40 hours per week 26 days holiday + Bank holidays **Scheduling Team Leader / Team Leader / 33k / Loughton / Maintenance / Planner** We are looking for a Maintenance planner or Scheduling Team Leader to work within a Housing Maintenance Contract Scheduling Team. The post holder will undertake support duties for the operational and office-based teams, including but not limited to day-to-daymanagement of the Scheduling team advisors **Purpose of the role**: In this role the maintenance planner will be proactive and responsible managers who will work effectively with other Customer Service Team Leaders to ensure an "end to end" service approach is always adopted. The role will carry out day to day liaisons and supervision of the teams, ensuring all processes are followed correctly while ensuring contractual SLA's and KPI's are met and KPI penalties are prevented. **Duties**: - Monitoring the active jobs awaiting to be allocated to either DLO/Sub-contractor - there should be no active jobs left to allocate by 5pm each evening - Ensuring all returns and rejected jobs are re-scheduled each day and all are cleared by 5pm - Providing reports to management of the productivity of the scheduling team and also of DLO productivity - Conducting training for new employees and/ or any refresher training required - Be a proactive and responsible manager, taking ownership your respective Customer Service Teams and ability to step into the other team leader roles if required. - Work effectively with other Customer Service Team Leaders to ensure an "end to end" service approach is always adopted, avoiding the risk of operational silos developing - Day to day liaisons and supervision of the teams, ensuring all processes are followed correctly. - Effectively communicate within the team and beyond, developing an open, trusting environment that respects contributions from individuals and recognises successes - Knowledge of SLA's and KPI's in line with the contracts and to actively manage the team to meet contractual requirements preventing penalties against KPI' **Benefits for the Maintenance Planner**: - New and enhanced family friendly policies - Green Car Scheme - 26 days holidays + bank holidays - Pension scheme - 4x Life Assurance GI Professional is acting as an Employment Agency in relation to this vacancy.